Complaint #5 FEZbet Casino

Winnings unfairly canceled and blocked account

By mrwr0na

5 years ago

Hello,
Yesterday, 28th June, I made my first deposit on Fezbet casino.
Luckily i have won 1250 PLN (without touching bonus balance).
To be sure that the money can be withdrawn, I asked support if my balance is withdrawable and the answer was YES.

Today when i tried to log in i received information that my account is blocked.
I wrote an email to support and i received information that my winnings was canceled and they are giving me back only my deposit sum.

They told me that I delayed my game round to a later time when you have no more wagering requirement.

That is not true because:
1. The money from the winning round was taken from the real balance (not the bonus one so there are no waggering requirements)
2. When the withdrawn attempt was made, the first deposit bonus was still active (so the waggering requirements were still up but i do not have to wagger the real balance winnings!).

In attachment you can find prove of accepted withdrawal and also mail from casino (about account closure).

Best regards,
Szymon

Disputed Casino FEZbet Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that FEZbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

FEZbet Casino

• Representative

5 years ago

Dear AskGamblers team,

We have sent you an email with the additional pieces of evidence to your email address.

Looking forward to hearing from you soon!

Best wishes,
Fezbet.com

Inactive user

5 years ago

Hello.
I just want to highlight 2 things.

1. The first deposit bonus was still active (and had to be canceled in order to process withdrawal) when the withdrawal was requested. When the winning round was taken there was still 1.10 PLN on bonus balance.
As you can guess, if the first deposit bonus was still active while the withdrawal was requested, wagering requirements were active to.

2. Their system works like that - if you deposit X amount with first deposit bonus, half of the money is going to real balance and half to the bonus one. Funds for the winning round was taken from the first half so that is why there was no waggering requirement.

Fezbet you should provide time lane of the bet history and also bonus history with time when all events took place.

Best regards,
Szymon

AskGamblers

• Support Team

5 years ago

Dear FEZbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

FEZbet Casino Complaint Stats

Resolved 27 / 28

Avg. Amount $828

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

FEZbet Casino Complaints

See all complaints for this casino

Not processing my payment for 6 days

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

Resolved

€400

Payment delayed intentionally

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

Resolved

₹31,550

Very slow withdrawal process again

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

Resolved

Ft85,000

Withdrawal delayed for no apparent reason

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

Thanks.

Resolved

₹7,680

Withdrawal takes ages again

Hi All,

I was promised I will receive my withdrawal within 3 working days, but it obviously did not happen. This is already the 5th workin day, chat support giving me no support, only answering that there is a "small delay"...

My withdrawal is still under review. It is about 200000 HUF. Please solve it ASAP!

Thanks.

Resolved

Ft200,000

USDT withdrawal pending for 8 days no technical reason

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Rejected

€316

Cannot withdraw account restricted

It says my account is restricted but they haven't requested any verification documents and my withdrawals still aren't being processed. Would like to withdraw my funds and if I need to submit documents I'm happy to do so. Let me know what I can do to complete my withdrawals. I have not received any emails since requesting the withdrawals and asking for an update on live chat. Thank you very much.

Unresolved

฿189,478

Very slow withdrawal process

I made a withdrawal 10 days ago. Since then they havent even reviewed my withdrawal. Live support says i just should wait, but nothing seem to happen. I dont know, but got a feeling they try to prolong my withdrawal request so that I maybe will cancel it. I did this last time, but this time i wont. Can you help me push forward this complain?

Resolved

kr6,500

Account closed with funds and emails being ignored

Hello,

My FezBet account was closed without notice, and I can no longer log in or access my remaining balance.

I contacted their support team, and they informed me that my account was closed due to an “administrative decision.” I have attached the email from FezBet confirming this. In that email they stated I would receive a email regarding my funds but since then, I have not heard any update about the $1,259 balance in my account. It has now been over a week since my account was originally closed and they are now ignoring my emails

I have reached out again to ask about the status of my funds but have not received any response. I am simply requesting that my remaining balance be released. I have attached the email I sent over 4 days ago asking when I will hear about a response regarding my funds to which I never heard a response, and I followed up a day ago with another email to their support and have not heard back.

Resolved

$1,259

Chat support providing misleading information

I am extremely upset regarding the following situation. Recently, around $150 was deducted from my account. Early this morning, a corresponding amount was transferred back to my account in HUF currency. This morning, the chat support told me that previous failed deposits had been credited. Are they incorrect? Did they lie, or did they not even check my case? I would also like to know what is going on behind the scenes—what is this confusion with currencies?

It is extremely embarrassing that the chat support provided completely misleading information in this case. I was assured that my previous failed deposits had been credited and that there would be no further issues or inconveniences arising from this. What kind of compensation can I expect?

Also, another withdrawal is pending for more than 3 working days now... Amount is 300000 HUF. Payment is EXTREMELY slow!

Please solve both issues and provide an explanation...

Thanks.

Resolved

Ft300,000