Complaint #29 FEZbet Casino

Verification gets not processed

By genrixxx

2 years ago

Hi,
on 07.10 the verification process started. Since then, every 2 days new documents were demanded. Everytime I uploaded these. The last request + upload was on 12.10

Since then I dont get an answer - my last documents werent even verified. Every time I go to the live chat, i get kicked out.

I have 153€ on my account and want to withdraw these.

Thanks for helping

Disputed Casino FEZbet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that FEZbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

2 years ago

The term you mentioned does not mean that you are not allowed to play on a different website of your network

FEZbet Casino

• Representative

2 years ago

Dear AskGamblers team,

Thank you for contacting us.

We would like to inform you that the account of the customer was closed for breaching article 9.1 of our Terms and Conditions:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
<…>
- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
<...>

During the verification process and analysis of the bank statement provided by the customer, it was discovered that he had transactions with a customer of a different website of our network.

An additional email was sent to support@askgamblers.com.

Best regards,
Customer Support

Inactive user

2 years ago

Why cant u just answer me? I am asking you for 4 weeks now and youre still ignoring me. This is not professional.

FEZbet Casino Complaint Stats

Resolved 28 / 29

Avg. Amount $806

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

FEZbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 24 out of 25 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

FEZbet Casino Complaints

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Does not approve my withdrawal for over a month

I've initiated a withdrawal from Fezbet on the 30th of July 2026 and I still haven't received the amount a month later. They didn't approve the payment, the status was still under review ~4 weeks later. I contacted them about it at least 6-8 times and they said that the payment team is notified/they will process it. They didn't.

I cancelled it and initiated a new withdrawal on the 26th of August and since I don't wish to wait any longer, I want to put all the pressure on them. This is unacceptable, their ToS states 2-3-5 working day processing.

My account is not under review or verification, they simply don't process it for some reason.

Resolved

Ft60,000

Not processing my payment for 6 days

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

Resolved

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Payment delayed intentionally

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

Resolved

₹31,550

Very slow withdrawal process again

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

Resolved

Ft85,000

Withdrawal delayed for no apparent reason

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

Thanks.

Resolved

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Withdrawal takes ages again

Hi All,

I was promised I will receive my withdrawal within 3 working days, but it obviously did not happen. This is already the 5th workin day, chat support giving me no support, only answering that there is a "small delay"...

My withdrawal is still under review. It is about 200000 HUF. Please solve it ASAP!

Thanks.

Resolved

Ft200,000

USDT withdrawal pending for 8 days no technical reason

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Rejected

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Cannot withdraw account restricted

It says my account is restricted but they haven't requested any verification documents and my withdrawals still aren't being processed. Would like to withdraw my funds and if I need to submit documents I'm happy to do so. Let me know what I can do to complete my withdrawals. I have not received any emails since requesting the withdrawals and asking for an update on live chat. Thank you very much.

Unresolved

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Very slow withdrawal process

I made a withdrawal 10 days ago. Since then they havent even reviewed my withdrawal. Live support says i just should wait, but nothing seem to happen. I dont know, but got a feeling they try to prolong my withdrawal request so that I maybe will cancel it. I did this last time, but this time i wont. Can you help me push forward this complain?

Resolved

kr6,500

Account closed with funds and emails being ignored

Hello,

My FezBet account was closed without notice, and I can no longer log in or access my remaining balance.

I contacted their support team, and they informed me that my account was closed due to an “administrative decision.” I have attached the email from FezBet confirming this. In that email they stated I would receive a email regarding my funds but since then, I have not heard any update about the $1,259 balance in my account. It has now been over a week since my account was originally closed and they are now ignoring my emails

I have reached out again to ask about the status of my funds but have not received any response. I am simply requesting that my remaining balance be released. I have attached the email I sent over 4 days ago asking when I will hear about a response regarding my funds to which I never heard a response, and I followed up a day ago with another email to their support and have not heard back.

Resolved

$1,259