What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

FEZbet Casino - Delayed €200 payout since July

RESOLVED
Complaint Info
Disputed casino FEZbet Casino
Reason Delayed payment
Amount € 200
Posted on September 19, 2020

I have an open payout since the 10th of July as my bank has rejected the transfer(ARN 054496­601­920­710­075­67538) because at the "moneysend" field, the sender’s name was not filled in. I have already submitted all the relevant documents to FEZBET customer service - multiple times - but I am only receiving the answer since 2 months that my request is being processed. Last week I have sent the last requested document where the RRN number is visible that has been used my bank for the rejection of the transfer. I really dont know whats happening but its a little bit annoying.
The cashout has been rejected by my Bank on the following ARN number: 054496­601­920­710­075­67538
The official statements from my bank are added to this complain.
So I still waiting for the cashout.

Its a nightmare.

Posted on September 21, 2020

Dear Adam,

We appreciate you taking the time to reach out and we hope our reply will clarify the situation.

After receiving your concern, our Financial Team has checked your player's account and would like to inform you that the transaction, which has been mentioned above, has been reversed according to the information from our payment provider.
Therefore, in order to process the manual withdrawal of your funds, we have requested the necessary documents from you via email.

At the moment, we are waiting for your answer, and once we receive it - the transaction of the funds will be performed shortly.

We are grateful for your cooperation and hope the situation will soon be resolved.

Best Regards,
FezBet.com Team

treswitteki Hungary
Posted on September 22, 2020

Dear Fezbet,
All documents has been sent. Still waiting for cashout.
Adam

Posted on September 25, 2020

Dear all,

We would like to inform all sides that we received the needed documents from the player and that we processed his withdrawal to his Skrill Wallet successfully on September 24 after which the player was informed accordingly.

We would like to ask the customer to confirm when the funds have been received on his end.

Best regards,
FezBet.com Team

AskGamblers
Posted on September 25, 2020

Dear @treswitteki,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on September 27, 2020

Dear Fezbet&askgamblers,

I got my winnings(money) after 75 days.
Thank you.
@askgamblers-> close this complaint.

Thank you,
Adam.

AskGamblers
Posted on September 27, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy