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Cleos Vip Room - Extremely delayed payment

RESOLVED
Complaint Info
Disputed casino Cleos Vip Room
Reason Delayed payment
Amount $ 1264
Posted on April 1, 2015

I deposited $50 on feb 28th.I requested payout for the $1264 on feb the 28th. All my documents were recievied and processed Mon March 2nd they said there was a computer glitch that delayed my document processing. I have tried contacting someone but they tell me different things. At first 5 to 12 days then its 15 days and now they are saying I should have the money in my pay too account by april15 but they did give me a $30 bonus chip today that I lost in 5 sec. Its extremely hard to get your winnings from Cleo's I honestly don't think they pay at all.

Posted on March 20, 2015

Hello,

Payment will be executed by early next week. We apologize about the delay.

Regards,

AskGamblers
Posted on March 23, 2015

@daniel.gage.967,
Did you received your winnings, can we close this complaint? Thank you.

AskGamblers
Posted on March 27, 2015

@daniel.gage.967,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on March 27, 2015

I have still not been paid my money is stuck in a a paytoo account.

Posted on March 31, 2015

Hello,

Prize will be executed by tomorrow. We apologize about the delay.

Regards,

daniel.gage.967 United States
Posted on April 1, 2015

Cleo's paid up last week. Pay too took exactly 3 days to pay. Cleo's took exactly 3 weeks send my 1264 to Paytoo. I used a netspend card that took 5 days to process after the 3 days for paytoo. All in all I got my money today exactly one month after I won it. Cleo's does pay eventually.

AskGamblers
Posted on April 1, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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