Las Vegas USA Casino - Extreme delay with payouts

irishboyd United States
posted on June 22, 2016.

About 6 weeks ago I deposited $500 using the 250% matching bonus for a total of $1750 dollars. After fulfilling the rollover requirements of 40X for deposit + bonus, I managed to turn it into approximately $3000. After losing a little of that, I hit a good stretch and over the next few weeks managed to turn that into just under $8728, of which I requested 9 withdrawals of anywhere from $800 to $1000, with the first request on May 21, and subsequent requests on May 25 (2 for $2000), May 27 (2 for $2000), May 30 (1 for $1000), Jun 2 (1 for $1000) and Jun 5 (2 for $1927.55).

Since May 21, or just over a month, I have managed just 1 payment out of the 9. After inquiring of the delays, I was originally told it was due to a large number of withdrawals requests. After receiving my first withdrawal on Jun 13, I expected the process to be more fluid. with subsequent requests coming more regularly. Unfortunately a week has gone by and my 2nd and subsequent requests still remain in the initial pending stage, and now I am being told that one of the payment processors is down.

I certainly didnt expect all 9 payments in 4 weeks time, but I also didnt expect to still be waiting for my 2nd payment to be approved over a month after I requested the first of the 9 total payments.

posted on June 23, 2016.

Dear irishboyd,
Please contact our Finance Dept for an update on your next payment. You were informed by them of the situation with our processors - which is currently out of our control. You will be paid on a first in first out basis as is everyone else and it is regrettable that we are experiencing delays. Thank you

irishboyd United States
posted on June 27, 2016.

As of Friday, 2 of the remaining 8 withdrawal requests have moved into "in progress" status. The previous payout was in this status for approximately 3 days before being approved and sent.

irishboyd United States
posted on June 30, 2016.

Problem has been resolved. I melted down and pissed most of my remaining winnings away.

posted on June 30, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.