Dreams Casino - Still awaiting pay since February

Dear Dreams Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Dreams Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Dreams Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Dreams Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Dreams Casino,

Please let us know if there are any updates regarding this ongoing complaint. Kindly note that it has already been reopened twice without any updates.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I haven’t heard any response from the casino. Of how they purposely show an amount you can withdrawal then have it later contradicted and no more honoring their advertisement.

Also, why does it keep getting reopened if this is their obvious tactic, get reopened then don’t respond so they don’t have to resolve?? Just shows their ethics of running a business.

Hi Joseph--

I sincerely apologize for not addressing this sooner.

Here's what happened with your withdrawal...

You used a coupon bonus to build your funds, which amounted to $416.25. All bonuses are non-withdrawable, so this was removed from your $750 withdrawal amount. This is clearly stated in our terms and conditions:

ALL DEPOSIT BONUSES: STANDARD WAGERING REQUIREMENTS

12. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request. E.g., if the Player receives a bonus of $100 and later requests a $390 withdrawal, the $100 bonus will be removed, and the withdrawal will total $290. Withdrawal requests made for less than the bonus received will be denied and returned to the Player's account.

I hope this clears things up,

Tawni

Dear @Jpinlalaland,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I do very much appreciate you reiterating what I had read prior to using bonus and then being sent a link to such information instead of representatives answering my inquiries and then providing me inaccurate and extremely slow service, I.e. waiting in excess of 30 -45 mins to chat with someone often times having my place in line actually increase. However, at the time of request I left bonus amount and extra funds (original request was actually $2500 until I remembered the guidelines). I canceled the request with your representative telling me to only request the $750 max and then the bonus amount would be subtracted from my balance. Then weeks (yes, to my shock the emails stating use crypto for quick payments was not at all the truth I’ve received), was told I had to include that amount in the cashout amount.

So even though I know sadly your casino was never honor the misinformation and conflicting info your people gave (nature of the business confuse and deflect responsibility but keep that money rolling in over customer satisfaction), your terms should clearly outline where those bonus funds shall be maintained so the customer could actually have a chance at redeeming (on their end) the true advertised 10x deposit that would be honestly a first of its kind.

Thanks for the staff that only knows how to send links to terms that are ambiguously conflicting and incomplete only so you (in this case) could pay out a mere 4.2x my deposit rather than the 10x max. (If I calculated correctly, that’s shy of even half of what is explicitly shown to be allowed, but your collections support executes that final blow with blatant links and a slight yet shattering blow of erroneous intel and voila, you recuperated a few hundred more. Multiply that by each person using a coupon and bam! Money money money).

I have the utmost confidence you’ll continue on doing the same and diminishing trust with the establishment person by person and this may or may not be a metric in which you or staff members receive bonuses or incentives. Thanks for at least the fun months of exacerbated and dismal celebration of a win in the casino environment. Lesson learned, trust and ethics have no place in this world.

Congrats on the win (casino gets the final say and holds all the cards in case you have not seen that in the terms aka you and your staff can be deceptively infallible!). Keep up the customer …. Keep it up!

Enjoy the rest of your day and best wishes and blessings in all you endeavor 😁