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Dreams Casino - Lengthy processing times for withdrawal

RESOLVED

Complaint Info

Disputed casino

Dreams Casino

Amount

$ 6634

Posted on August 7, 2019

On July 24, 2019 my documents were approved. I have a $750 Express Payment sitting in the Pending section since that date. No movement whatsoever. It has been way past the allotted time frame for approving payment. This is an ongoing issue here as well as their sister sites. I submitted a Bank Wire transfer on this site.

Posted on August 11, 2019

Hi Demian--

I'm sorry for the difficulties you've been having with this.

Unfortunately, I won't be able to check into your account until Monday. As soon as I'm able, I'll be back with news on your withdrawal.

All the best,

Tawni

Posted on August 11, 2019

Monday will be fine. As long as we are on top of the situation, I'm okay with waiting alittle longer. Thank you.

AskGamblers
Posted on August 14, 2019

Dear Dreams Casino,

Please let us know if there's some update regarding this case.

Posted on August 18, 2019

Hi Christopher--

I apologize for not getting back to you sooner...

I've checked on your account and I've not been able to locate your wire details. I've just sent you an email regarding this--once I have your reply, I'll be able to begin sorting your payments.

Much appreciated,

Tawni

Posted on August 19, 2019

There was a banking issue with my wire transfer from Paymen­ts@­cas­ino­sup­por­tce­nte­r.com . I have sent over new banking details for my new bank. Waiting on a reply or watching for any movement from the Payments Department. This was addressed to Prism Casino which is the sister site for Dreams Casino. Possibly affecting Dreams Casino site as well.

Just to let you know however. The $750 Wire Transfer withdrawal has not yet been approved for processing. I would've thought this would of been, at least, approved by now.

Did you send me an email directly to my email address? If so, I never received it. Just your reply about not able to locate wire details.

Please keep me updated.

Posted on August 21, 2019

Update....3rd bank that the Payments Department can not use. They have only a small list of US banks which they use for Wire Transfers. This would've been nice to of been told to me. Save the hassle to try and find a bank they use. My patience is running very thin right now!!

Posted on August 25, 2019

Hi Christopher--

I sincerely apologize for your frustration with this.

I've just sent you an email with a couple suggestions for banks. Please get back to me as soon as possible with this--I genuinely want to resolve this for you.

Tawni

Posted on August 26, 2019

Information sent to your email

Posted on August 30, 2019

Hi Chris--

I am so incredibly sorry--I had not received news regarding B of A until after you emailed me.

I've just sent you another email. Please get back to me as soon as possible.

Much appreciated,

Tawni

Posted on August 30, 2019

New Banking institute sent to your email. Please let this be the last issue!!!!