Ag Awards

Diceland Casino - 35 days withdraw still pending

Complaint Info
Disputed casino Diceland Casino
Reason Delayed payment
Posted on May 16, 2014

I submitted a withdraw on 9/7/2013. Made a $ 52.00 deposit. I checked with support,I had made the playthrough. 10 x max cashout $ 520.00. I sent a couple of Emails to payments to see what the hold up was. I finally got a response from W. We have recently changed banks there is a back log, I will notify you when the payment is sent. That was 4 days ago . I checked my reports, the withdraw is still pending, not Approved. He did nothing except brush me off with a lame exscuse. Would you please look into this & see if I can get paid. Thank You for any help.

Posted on October 28, 2013

Now 50 days. I am not angry anymore. I accept that some casinos just do not pay American players

Posted on October 29, 2013

Walter has sent me an email 10/28/13 with an apology & asking me to wait until 11/4 so he can make payment arrangements. I have no choice but to wait.

Posted on November 10, 2013

The complaint is reopened upon player's request.

Posted on November 10, 2013

Nothing but empty promises. Walter Has asked me to be patient & I have . He said he would arrange payment 11/4 .That never happened ! It is not the players problem if they cannot pay their bills. They take dollars from us, we cash out pennies . Where did all their money go ? Did they gamble it ? I am owed $ 520.00 this is chump change compared to what they take in ! withdraw submitted 9/7/2013

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