I played there in June 2015. I saved the terms and chat transcript saying all games can be played and completed all necessary requirements. I won ordered withdrawal several times and it got declined. Then this February I get an email saying winnings removed because you must complete wagering on the same game type you start wagering.
Dear ,
As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met.
The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)
We have therefore cancelled your withdrawal request and removed the winnings.
Should you have any questions please reply to this email or contact our customer support via live chat on our site.
Kind Regards,
Verification Team
The problem is that this term was added several months after I completed all the requirements. I sent my copy yo the support team they replied they`d like to talk on the phone I said I prefer to keep discussions in written form. They never replied back. Winnings not credited still.
I have attached both versions of the terms. You can see that rule number 11 in its current form was absent from old terms.
A very obvious mistake was made and the casino should correct it and honor the initial terms.
