Complaint #130
Grand Reef Casino
Delinquent Withdrawal Request
8 years ago
Support | Grand Reef Casino
11 Mar
to me
Thank you for contacting us regarding your request.
Our finance team will be processing the withdrawal of 450 dollars first, however rest assured the second request of 218 dollars should be processed soon after. Please feel free to contact casino support should you require any further assistance as we are always here to help.
March 13, 2018 to Grand Reef Support
Please tell me why every time I request a withdrawal it goes way pass YOUR written stated time for payment. The last couple of times I ended up waiting more than a month. None of the other Casinos have ever taken this long to pay me. What seems to be the problem this time?
March15, 2018 to Grand Reef Support
Respectfully that has been the standard excuse. However there is no problem for Grand Reef to take my deposit immediately! Not happy! At this rate I guess I won't receive my 2nd winnings until late April.
Support | Grand Reef Casino
15 Mar
to me
We acknowledge your concern regarding your withdrawal and truly apologize for the time taken to process this for you. We are currently experiencing a slight delay with the processing of payments but can assure you that your winnings will be on its way to you as soon as possible. Thank you for your patience and understanding during this time, we will be in touch.
Kind Regards,
Trevor
March 16 to Grand Reef Support
Can you tell me the status of my 2 withdrawals? I am needing my payments. First one is coming into a month.
Support | Grand Reef Casino
16 Mar
to me
Hope you are well…
We completely understand that this delay is frustrating for you and once again apologise for any dissatisfaction we have caused. Your query is important to us and are currently addressing this with our finance team as a high priority. We will certainly be in touch as soon as we receive an update to bring you. For now however, kindly bear with us a little longer and do not hesitate to contact us once again should you have any further concerns.
Kind Regards
Garry
March 19, 2018 to Grand Reef Support
This still does not give me a date for the withdrawal payments. Please advise. All the apologies are do not suffice the waiting!
Support | Grand Reef Casino
19 Mar
to me
We certainly acknowledge your dissatisfaction regarding your withdrawal and sincerely apologize once again for the long delay. Our finance team are currently dealing with your withdrawal request and are confident this will be finalized shortly. We do appreciate your patience in this lengthy process and look forward to bringing you some good news soon.
Kind Regards
Garry
March 21, 2018 to Grand Reef Support
Garry
Respectfully it is almost a month and I have a vacation planned at the end of the week and I want my 2 withdrawals.
March 22, 2018 to Grand Reef Support
Hello Candice
I am checking on my withdrawals.
Support | Grand Reef Casino
22 Mar
to me
Good to speak to you again…
Kindly be advised that we have not yet received an update as to when payment will be made. There is of course still time for this to be completed in the current working week and we will apply pressure on our finance team to provide you with an update. Your patience is as always appreciated and feel free to contact us should you have any further concerns.
Kind Regards
Garry
March 26, 2018 to Grand
I would like to know the status on my withdrawals. Both have gone pass the allotted time frame. First request is a month overdue.
Support | Grand Reef Casino
26 Mar
to me
We certainly acknowledge your withdrawal concerns. Our finance team have advised us that they are doing their best to ensure that you receive your winnings as soon as possible. We appreciate your patience shown during this time and do keep an eye on your inbox for any further updates. Keep well and chat soon!
Kind Regards,
Trevor
March 26, 2018 to Grand
Hello Trevor
Are you all quoting from a blanket script?
I need my funds. Put yourself in my position and tell me if you would be happy?
Support | Grand Reef Casino
2 Apr
to me
We understand that you are really frustrated and upset about not receiving your funds on time. It is not our intention to make you feel this way as you are one of our most valued players at the casino. We also would like to inform you a bit more of what is happening on our end, we are currently experiencing a high volume of withdrawal requests causing the delay of issue. However, we can assure you that our finance team is dedicated in resolving this delay and will be in contact with you about some good news very soon!
Thank you once again for all your patience and understanding. Should you have any further questions, please do not hesitate to contact us again.
Kind regards,
Diana
April 2, 2018, to Grand Reef Support
Diana
Sorry to say I have no more faith in Grand Reef. I will be making the call to Curacao today.
March 4, 2018 to Grand Reef Support
Advise status.
Support | Grand Reef Casino
4 Apr (12 days ago)
to me
Thank you for contacting your casino support team.
Kindly be advised we have not been provided with an exact date as to when your winnings will be finalized. However the finance team are aware of your withdrawal and the long wait you have had to endure. Kindly accept our sincerest apologies for this delay. As soon as the finance team have completed the process or provided date of payment, we will be in contact with you. We thank you for your patience thus far.
Keep well and chat soon!
Kind regards,
Candice
Apr 6 (10 days ago)
to Grand Reef Support
I have filed a formal complaint of no further action on my withdrawal at AskGamblers. And given Grand Reef a bad review for non payment if funds. I will follow up with further review gaming sites over the course of the day.
Support | Grand Reef Casino
6 Apr (10 days ago)
to me
Thank you for your email.
Kindly be advised that we do not have any update on your withdrawal request at this moment. However, your withdrawal is expected to be finalized shortly. Once your funds are issued, you will be notified. If you have any questions regarding you gaming account, please do not hesitate to contact us.
Keep well and chat to you soon!
Kind regards,
Diana
Support | Grand Reef Casino
8 Apr (8 days ago)
to me
We sincerely apologize for the delay in resolving your request but can certainly assure you that our finance team is in the process of finalizing your payment very soon. Once your winnings have been issued, you should receive a notification. If you have any further questions regarding your gaming account, please do not hesitate to contact us. Keep well and chat to you soon!
Kind Regards,
Trevor
8 Apr (8 days ago)
to Grand Reef Support
Please stop apologizing it has no weight with me anymore. I will post bad reviews about my non payment by Grand Reef everyday until I receive my funds so that other prospect players know not to play at Grand Reef.
9 Apr (7 days ago)
to Grand Reef Support
Trevor it is now heading towards the middle of April. Which is past 2 full months for both requests. This is beyond ridiculous.
And as stated earlier. I am going to continue put out a negative bad review daily until I see my funds in my account.
Support | Grand Reef Casino
9 Apr (7 days ago)
to me
Our finance team has not given a specific date as to when your withdrawal will be paid however you can rest assured that they are aware of it and will be in contact with you once this has been done. We kindly request that you bear with us a little while longer while we get your winnings resolved. Should you however require any further information on this or anything else, feel free to contact casino support. Keep well and chat soon.
Kind Regards,
Trevor
11 Apr (5 days ago)
to Grand Reef Support
Hello Trevor
Just informing you that I have had Feedback regarding my complaint to AskGamblers and they have requested some further details regarding the non-payment of my withdrawals so that they can ensure that they get in touch with your finance team also. To have my payment processed soonest. They are requesting copies of all my correspondence requesting my payments. And all your standard replies back to me. So your team should be hearing from their team in the next day or 2.
Support | Grand Reef Casino
11 Apr (5 days ago)
to me
We completely understand the delay regarding your winnings is frustrating for you and we sincerely apologize for the inconvenience caused. We have marked your withdrawal request as a high priority with our finance team and will be doing everything we can to have the funds processed to you without any further delay. As soon as any feedback is obtained we will be sure to update you.
Kind Regards,
Trevor
12 Apr (4 days ago)
to Grand Reef Support
What is the status of my withdrawal?
13 Apr (3 days ago)
to Grand Reef Support
Advise when my withdrawal will be paid.
06:05 (15 hours ago)
to Grand Reef Support
Advise payment date?
Support | Grand Reef Casino
06:31 (14 hours ago)
to me
Thank you for contacting your casino support team.
Kindly accept our sincerest apologies for the inconvenience caused by this delay. However rest assured our finance team are fully aware of your withdrawal request. We will certainly be in touch as soon as we receive confirmation regarding your payment date. Your patience is very much appreciated and if you need any further assistance, please feel free to contact our friendly support team. Keep well and chat soon!
Kind regards,
Candice
11 Mar
to me
Thank you for contacting us regarding your request.
Our finance team will be processing the withdrawal of 450 dollars first, however rest assured the second request of 218 dollars should be processed soon after. Please feel free to contact casino support should you require any further assistance as we are always here to help.
March 13, 2018 to Grand Reef Support
Please tell me why every time I request a withdrawal it goes way pass YOUR written stated time for payment. The last couple of times I ended up waiting more than a month. None of the other Casinos have ever taken this long to pay me. What seems to be the problem this time?
March15, 2018 to Grand Reef Support
Respectfully that has been the standard excuse. However there is no problem for Grand Reef to take my deposit immediately! Not happy! At this rate I guess I won't receive my 2nd winnings until late April.
Support | Grand Reef Casino
15 Mar
to me
We acknowledge your concern regarding your withdrawal and truly apologize for the time taken to process this for you. We are currently experiencing a slight delay with the processing of payments but can assure you that your winnings will be on its way to you as soon as possible. Thank you for your patience and understanding during this time, we will be in touch.
Kind Regards,
Trevor
March 16 to Grand Reef Support
Can you tell me the status of my 2 withdrawals? I am needing my payments. First one is coming into a month.
Support | Grand Reef Casino
16 Mar
to me
Hope you are well…
We completely understand that this delay is frustrating for you and once again apologise for any dissatisfaction we have caused. Your query is important to us and are currently addressing this with our finance team as a high priority. We will certainly be in touch as soon as we receive an update to bring you. For now however, kindly bear with us a little longer and do not hesitate to contact us once again should you have any further concerns.
Kind Regards
Garry
March 19, 2018 to Grand Reef Support
This still does not give me a date for the withdrawal payments. Please advise. All the apologies are do not suffice the waiting!
Support | Grand Reef Casino
19 Mar
to me
We certainly acknowledge your dissatisfaction regarding your withdrawal and sincerely apologize once again for the long delay. Our finance team are currently dealing with your withdrawal request and are confident this will be finalized shortly. We do appreciate your patience in this lengthy process and look forward to bringing you some good news soon.
Kind Regards
Garry
March 21, 2018 to Grand Reef Support
Garry
Respectfully it is almost a month and I have a vacation planned at the end of the week and I want my 2 withdrawals.
March 22, 2018 to Grand Reef Support
Hello Candice
I am checking on my withdrawals.
Support | Grand Reef Casino
22 Mar
to me
Good to speak to you again…
Kindly be advised that we have not yet received an update as to when payment will be made. There is of course still time for this to be completed in the current working week and we will apply pressure on our finance team to provide you with an update. Your patience is as always appreciated and feel free to contact us should you have any further concerns.
Kind Regards
Garry
March 26, 2018 to Grand
I would like to know the status on my withdrawals. Both have gone pass the allotted time frame. First request is a month overdue.
Support | Grand Reef Casino
26 Mar
to me
We certainly acknowledge your withdrawal concerns. Our finance team have advised us that they are doing their best to ensure that you receive your winnings as soon as possible. We appreciate your patience shown during this time and do keep an eye on your inbox for any further updates. Keep well and chat soon!
Kind Regards,
Trevor
March 26, 2018 to Grand
Hello Trevor
Are you all quoting from a blanket script?
I need my funds. Put yourself in my position and tell me if you would be happy?
Support | Grand Reef Casino
2 Apr
to me
We understand that you are really frustrated and upset about not receiving your funds on time. It is not our intention to make you feel this way as you are one of our most valued players at the casino. We also would like to inform you a bit more of what is happening on our end, we are currently experiencing a high volume of withdrawal requests causing the delay of issue. However, we can assure you that our finance team is dedicated in resolving this delay and will be in contact with you about some good news very soon!
Thank you once again for all your patience and understanding. Should you have any further questions, please do not hesitate to contact us again.
Kind regards,
Diana
April 2, 2018, to Grand Reef Support
Diana
Sorry to say I have no more faith in Grand Reef. I will be making the call to Curacao today.
March 4, 2018 to Grand Reef Support
Advise status.
Support | Grand Reef Casino
4 Apr (12 days ago)
to me
Thank you for contacting your casino support team.
Kindly be advised we have not been provided with an exact date as to when your winnings will be finalized. However the finance team are aware of your withdrawal and the long wait you have had to endure. Kindly accept our sincerest apologies for this delay. As soon as the finance team have completed the process or provided date of payment, we will be in contact with you. We thank you for your patience thus far.
Keep well and chat soon!
Kind regards,
Candice
Apr 6 (10 days ago)
to Grand Reef Support
I have filed a formal complaint of no further action on my withdrawal at AskGamblers. And given Grand Reef a bad review for non payment if funds. I will follow up with further review gaming sites over the course of the day.
Support | Grand Reef Casino
6 Apr (10 days ago)
to me
Thank you for your email.
Kindly be advised that we do not have any update on your withdrawal request at this moment. However, your withdrawal is expected to be finalized shortly. Once your funds are issued, you will be notified. If you have any questions regarding you gaming account, please do not hesitate to contact us.
Keep well and chat to you soon!
Kind regards,
Diana
Support | Grand Reef Casino
8 Apr (8 days ago)
to me
We sincerely apologize for the delay in resolving your request but can certainly assure you that our finance team is in the process of finalizing your payment very soon. Once your winnings have been issued, you should receive a notification. If you have any further questions regarding your gaming account, please do not hesitate to contact us. Keep well and chat to you soon!
Kind Regards,
Trevor
8 Apr (8 days ago)
to Grand Reef Support
Please stop apologizing it has no weight with me anymore. I will post bad reviews about my non payment by Grand Reef everyday until I receive my funds so that other prospect players know not to play at Grand Reef.
9 Apr (7 days ago)
to Grand Reef Support
Trevor it is now heading towards the middle of April. Which is past 2 full months for both requests. This is beyond ridiculous.
And as stated earlier. I am going to continue put out a negative bad review daily until I see my funds in my account.
Support | Grand Reef Casino
9 Apr (7 days ago)
to me
Our finance team has not given a specific date as to when your withdrawal will be paid however you can rest assured that they are aware of it and will be in contact with you once this has been done. We kindly request that you bear with us a little while longer while we get your winnings resolved. Should you however require any further information on this or anything else, feel free to contact casino support. Keep well and chat soon.
Kind Regards,
Trevor
11 Apr (5 days ago)
to Grand Reef Support
Hello Trevor
Just informing you that I have had Feedback regarding my complaint to AskGamblers and they have requested some further details regarding the non-payment of my withdrawals so that they can ensure that they get in touch with your finance team also. To have my payment processed soonest. They are requesting copies of all my correspondence requesting my payments. And all your standard replies back to me. So your team should be hearing from their team in the next day or 2.
Support | Grand Reef Casino
11 Apr (5 days ago)
to me
We completely understand the delay regarding your winnings is frustrating for you and we sincerely apologize for the inconvenience caused. We have marked your withdrawal request as a high priority with our finance team and will be doing everything we can to have the funds processed to you without any further delay. As soon as any feedback is obtained we will be sure to update you.
Kind Regards,
Trevor
12 Apr (4 days ago)
to Grand Reef Support
What is the status of my withdrawal?
13 Apr (3 days ago)
to Grand Reef Support
Advise when my withdrawal will be paid.
06:05 (15 hours ago)
to Grand Reef Support
Advise payment date?
Support | Grand Reef Casino
06:31 (14 hours ago)
to me
Thank you for contacting your casino support team.
Kindly accept our sincerest apologies for the inconvenience caused by this delay. However rest assured our finance team are fully aware of your withdrawal request. We will certainly be in touch as soon as we receive confirmation regarding your payment date. Your patience is very much appreciated and if you need any further assistance, please feel free to contact our friendly support team. Keep well and chat soon!
Kind regards,
Candice
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