Delaying the account verification

Hello!
I registered in june to Monarchs Online Casino, and got a no deposit bonus, which i have wagered, so theoretically I could cashout 150 EURos. But on 28th June started an endless verification process. The Casino objected first my curstomer advice, which was online generated, when i sent them one recieved by mail they accepted it, but found a new problem: I didn't sent a copy of the back of my credit card. I was afraid sending it because of my CVV code, so I hide my code and sent the back of my card too. Another email came, that my signature is not visible, so I made a better photo and sent that too. Every answer from the casino took from 3-4 days to a week, so one and a half months have been passed till the casinos lastly arrived to their "last part of the verication process". I got an email, that a customer service representative should contact me by phone to verify my casino account (?). That was two weeks ago, my lines are open all the day, but they are not calling me. I wrote them emails, i spoke to live chat, i intended to call them but they dotn't have available phone numbers. Please help if you can to finalise this procedure, and to be able to withdraw my winnings from there.
Kind Regards,
Botond
Ref number: 2770505.

Here are the emails:

Hello!

Do you have difficulties on calling me by phone?
I'm waiting for your phonecall more than 10 days now.

Regards




Date: 2014-08-06 23:56 GMT+02:00
Subject: Re: #2770505 required documents for my identity verification
To: Monarchs Online Casino

Hello,

Tomorrow (08.07) beetwen 12-17 CET i would be happy to answer your phonecall, which i'm still waiting from the beginning of this week.

Kind regards

2014-08-01 14:08 GMT+02:00 Monarchs Online Casino :

Dear Botond,

Thank you for the information. Please keep your line open as one of our representative will call you for account verification.

--
Regards,
Maureen Clarke
Finance Team

On Wed, Jul 30, 2014 at 5:24 PM, wrote:
Hello,

I'm in a vacation now, i'll be back in the beginning of the next week. So you can call me from next tuesday at any time beetwen 12-23 CET. My phone numbers are: +36309646437, +36202107321.
Please write me the phone number from which you will make the call, because usually I don't answer promotional phone calls from unknow callers.

Kind regards

2014-07-30 5:28 GMT+02:00 Monarchs Online Casino :

DearBotond,
Thank you for sending your document through.
As part of our process, our customer service representative will contact you to verify your casino account. Please advise convenient time to call.


Note: You must have a real money balance of the same or higher amount than what you are requesting for payout. Also,you will be required to provide the clear colored scanned copies of the following: a recent utility bill, proof of ID, scan of your credit/debit card, and our Authorization Form.
This is a one-time process and this is done for the protection of your funds and identity, as well as, preventing online fraud at our casinos.

Best Regards,
Aileen Smith
Finance Team

On Thu, Jul 24, 2014 at 12:48 PM, wrote:
Hello,

the signature is there, but it is a little bit transparent, because I signed it cc. 4 years ago. Anyway I made a new photo of it, and if you wish I can sign it again with a stronger pen next time.

Kind regards


Note: I will use Neteller for my first deposit, if you wish I can send a screenshot of my neteller account too.

2014-07-24 6:01 GMT+02:00 Monarchs Online Casino :

DearBotond,
Thank you for your email. Upon checking were missing your signature at the back of your master card, please affix your signature and send.

Note: You must have a real money balance of the same or higher amount than what you are requesting for payout. Also,you will be required to provide the clear colored scanned copies of the following: a recent utility bill, proof of ID, scan of your credit/debit card, and our Authorization Form.
This is a one-time process and this is done for the protection of your funds and identity, as well as, preventing online fraud at our casinos.

Best Regards,
Aileen Smith
Finance Team

On Tue, Jul 22, 2014 at 3:32 AM, wrote:
Hello,

here is the back of my credit card.

You meen in the note that i have to deposit 150 euros to be able to cashout my free play winnings?

Regards

2014-07-22 6:02 GMT+02:00 Monarchs Online Casino:

DearBotond,

Thank you for your email. We have accepted your bank statement for your document for proof of address. We are only missing the back copy of your master card ending in 7492, kindly send a clear colored scanned copy of your master card with your signature.

Note: You must have a real money balance of the same or higher amount than what you are requesting for payout. Also,you will be required to provide the clear colored scanned copies of the following: a recent utility bill, proof of ID, scan of your credit/debit card, and our Authorization Form.

This is a one-time process and this is done for the protection of your funds and identity, as well as, preventing online fraud at our casinos.


Best Regards,
Aileen Smith
Finance Team

On Fri, Jul 18, 2014 at 1:15 AM, wrote:
Hello,

Ref number: 2770505.

I received my customer advice from my bank via mail,
now i'm sending it to complete my identity and adress verification.

Kind regards

2014-07-02 3:38 GMT+02:00 Monarchs Online Casino:

DearBotond,

Thank you for sending the documents. Upon checking theRaiffeisen bank statement was online generated and it's not accepted.Kindly send a clear colored scanned copy of your recent Utility bill. We accept electricity, water, residential phone, internet no older than 90 days. Mobile phone bills and online statements are not accepted as proof of address.


Best Regards,
Aileen Smith
Finance Team

On Fri, Jun 27, 2014 at 7:35 PM, wrote:
Hello,

I'm sending t he requested documents for my verification.
I would like to cashout via neteller, because my debit card can not receive payments, only I can deposit with it.

Kind regards,