Complaint #3 Tradition Casino

Delaying Payout £100

By htenme

11 years ago

Message on forum

I have used no deposit bonus and wagered 400 times and won £109.5. According to casino £100 can be withdrawn, for that they have asked for the ID documents. I have also send my ID documents and two utility bill to support@traditioncasino.com, support@traditionvip.com, documts@traditionvip.com,
finance@traditionvip.com. Repeatedly I have sending my documents to all the email address from 7 july 2014 but i didnt get any reply from them. And when contacted live chat I didnt get proper response. Solve the issue

I have also received from
finance@traditionvip.com

******************************************
Thank you for sending us your email.
This is to confirm we have received your email and will reply as soon as possible.
If this is urgent, please contact our live 24/7 support via chat.
******************************************
But no response from live chat

23 : 27 : 41 (system): Agent Ryan has joined the chat.
23 : 27 : 45 (Ryan): hello
23 : 28 : 09 (Me): I want to make a deposit before that i want to know have you confirmed my documents
23 : 28 : 31 (Me): I am waiting for more than 10 days
23 : 29 : 20 (Ryan): i dont see any docs
23 : 29 : 36 (Me): why are you delaying it
23 : 30 : 45 (Me): I have sent to support finance documents before 10 days
23 : 31 : 06 (Me): you cant find it anywhere
23 : 31 : 11 (Ryan): sorry i dont see anydocs
23 : 31 : 33 (Me): so what to do now
23 : 32 : 01 (Ryan): try sending them again
23 : 32 : 21 (Me): I have sent it more than 30 times
23 : 32 : 51 (Me): I have to go for a complaint in askgamblers

Disputed Casino Tradition Casino

Reason Delayed payment

Amount £100

Discussion

Tradition Casino

• Representative

11 years ago

We have received reports from at least 6 other casinos. Among them Supreme Play
21 Grand and Slots Jackpot and more besides. You have shown a pattern. I'm afraid this decision comes from the fraud department and will not be changed.

htenme

11 years ago

I am challenging you Can you mention the name of the sister casinos on the rival network termed my account as bonus abusers?

Tradition Casino

• Representative

11 years ago

The accounts in question are not only in tradition casino but include many other sister casinos on the rival network. The accounts in question were reported as bonus abusers and created a repetitive pattern.

htenme

11 years ago

I didnt received any email regarding this
I have only one account in traditioncasino.com
Ask them to prove that i have one or more account or
My IP address has more than one account in different names or
If there is one or more account has been opened by me mention the account username ?
Moreover there is no support & I didnt go for any support after i have registered a complain with askgambler and all or false

Tradition Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,299

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Tradition Casino Complaints

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Payment of 1000€ not yet processed since 11/12/15

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Tradition Casino declined my winnings and closed my account without reason

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$9,900

Refusing to pay!?

They contacted me with a "no requirement bonus"... I won and attempted a withdrawal. Sent all necessary verification documents and made a $30 deposit. I was told 2 days ago by Adriana that all my documents were approved and I would receive the money ($150) within 18 days. I go to check the progress last night and the wire transfer has been cancelled. The funds were not put back in my account and I have not heard from anyone. Can't get anyone on chat or by telephone. Is this an abandoned casino? Please help if you can. Thank you! They sure had no problem taking my deposit.

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Payment delay

Hi. i have one conplaine on tradition casino. 8 months ago i used free chip and made playtrough. i deposited 20 euros to veryfie skrill account. few days after they locked my account due to country restriction. 8 months i try to get my initional deposit back but they didnt send me. now i asked for last time and get very suprised by answer i got. i will atacche you a copy of our conversatin. its very intresting

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€20

Won't pay out Free Chip Winnings!

Joined Tradition Casino a while ago thru an affiliate with a €50 Free Chip Bonus. After Wagering i had €2788.15 Balance and Terms and Conditions on their site say that €150 is a maximum cashout for a Free Chip and one €25 deposit needs to be made. At first they said in contradictory to their own terms that i can only withdraw only $100. After couple of weeks arguing with them and contacting them thru their affiliate partner they agreed on the €150 withdraw as stated by their own terms.

So i deposited thru Skrill and wagered my deposit one time thus allowing me to withdraw my €150 of my winnings. After sending out my documents and waiting for almost 4 weeks they are now saying that "they can't pay anymore to Skrill" and i need to make a wire transfer. They have ignored several of my emails asking about the state of my withdraw but live chat has always said that it's coming soon until now after 4 weeks they suddenly say that they can't pay me the way they promised to.

After all the unnecessary terms arguing, bad support and withdraw delays this operator seems to be very unreliable and it's no wonder they are a "not recommended casino" at Casinomeister.

Let's see if they pay out after this complaint, here would be a great opportunity for them to improve their reputation all depends on how they handle this from now on.

Resolved

€150

Duped!

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