I signed up for jackpot247.com and was fortunate enough to finally win the amount of £1450 after making 3 seperate deposits of £700.
My issue relates to extremely slow service and lack of support which other complaints state. I was asked the following day after my win to send various documents for ID verification, I sent them as requested but received no email confirmation which you would expect as a minimum for such sensitive documents.I rang the support line where Kim said that they had not received them although was done by email and I have proof sent to correct address as advertised. I therefor as requested by Kim to send them to her to the support address and she would get back to me to advise they had been received. Kim never got back to, so rang again to speak to Kelly who said they had and passed them on. I was advised that the ID verification takes 24hours so rang next day to make sure my payment has been processed to which I was told by Kim that they had still not received my documents even though Kelly said they had! Kim then went away and re informed this although still no email as promised to say this! Or no payment processed either! And this is beyond there timescales advertised.
Really not sure where to go with this as feels like deliberate delaying tactics to not pay, I never had to do any of this to use my debit card for jackpot247.com.
A response from jackpot247.com would be much appreciated and confirmation that my payment is finally been processed, as I don't think this is a reasonable timescale. All other large casinos I've experienced payout straight away like they should. I'm sure every other game player will agree!