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Wild Wild Bet Casino - Delaying my €1,000 withdraw and not responding


Complaint Info

Disputed casino

Wild Wild Bet Casino


€ 1000

Inactive user
Posted on February 23, 2018

Hi Askgamblers!

Please help me with this casino. As you see on my uploaded picture I first made a deposit on the 16/2 -2018. Managed to win a total of 1000euro. I tried to contact the support to ask them how to processed with the withdraw. There was not luck in contacting them, there chat is always offline, no answers on the email and the phone number is not available and the same with Skype.

Im a big players and i know how it works, I couldn't make a withdraw back to my Credit card so i made a small deposit with skrill and played some more and then made a withdraw to my skrill account that worked fine.

After this I have not heard anything. Except on the 18/2 were i got a hold of the chat for like 5 minutes were i asked how my withdraw is doing. I got the reply that my winnings have been sent to the "Fraud Department" I got shocked and asked why? They say that i have won a lot of money for just a deposit of 50 euro. First time I ever witnessed this for real... After i got this answer the chat went offline and have been offline ever since. No answer on email, no chat, no skype no phone...

And for the record, i played without Bonus. I only played slotgames. Started out with around 0.8euro bet then it was pending between 1-4euro every spin. Have only played "NORMAL SLOTS"...

Can you please help me to contact this casino so my withdraw can be approved.

And also all my documents have been sent to them.

Inactive user
Posted on February 23, 2018

I have received a update from them on a forum.

"Hello there. We have responded multiple times to niksve123 about his withdrawal request. His winnings were under investigation, as well as the documents. We have received approve on the docs and waiting a feedback on his activity. We were promised to get it by today and we'll proceed with withdrawal if the winnings are legitimate."

I´ll keep you updated

Inactive user
Posted on February 27, 2018

Giving them 95h more to respond

Inactive user
Posted on February 28, 2018

Got a update from the casino now

Dear niksve123, we will proceed with your withdrawal this week. Currently toping up our Skrill account.

I will keep this updated.

Inactive user
Posted on February 28, 2018

Update regarding my withdraw. The withdraw have been recived.

Wildwildbet casino have friendliy support and are trustworthy.

Case closed.

Posted on February 28, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Wild Wild Bet Casino Complaints

  • 3 of 5 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 2,251 USD avg amount

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