Ag Awards

Cool Cat Casino - Delayed payments and NO communication

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 5318
proftammy United States Message
Posted on October 3, 2016

I have enjoyed playing at Cool Cat and have been pleased with the success I've had as of late. I have been trying to communicate with the casino directly and they have not been responsive, although I've received automatic emails that I will be contacted within one business day. That is not happening. I've received no direct communication which is the reason I'm moving to this level. I've had payments approved on August 5, August 26, and September 21 -- $1500, $2018, and $1800 respectively, but I've received none of these payments. These are slotted for checks but I would be willing to provide wire information if that would helpful. Please respond as I have been expecting payment of the first two for some time. The games originally paid in mid-July. This is taking too long, especially with no communication. Thank you.

Posted on October 6, 2016

Dear @proftammy,

Please let us know if there's some update on your issue.

Posted on October 7, 2016

Hi Tammy--

I'm so sorry--I could have sworn I already replied to this when I sent you the tracking, but apparently I didn't. :-(

I've looked at your account and I do see that two payments already were sent and delivered to you, earlier today. Your remaining withdrawal has already been sent to processing and I would expect to receive tracking on this, by mid-week, next week. I'll be sure to update you as soon as your tracking comes through.

Have a wonderful weekend,


proftammy United States Message
Posted on October 7, 2016

Tawni and AskGamblers,
Thanks so much for facilitating two of the three payments!! I received them today. Your response was immediate and I appreciate your help so much. I enjoy playing at CoolCat and will continue to play there!
Thanks again!

Posted on October 13, 2016

Hi Tammy--

I'm so sorry to just be getting back to this (I've been swamped), but after checking your account, I do see from the tracking that you did receive your final payment last Saturday. ;-)

I wish you continued good luck!


proftammy United States Message
Posted on October 15, 2016

Thank you, Tawni, for helping to facilitate the payments. I have received three checks, all of which are from Canadian banks, and I appreciate how responsive CoolCat was once this complaint was lodged. Once those checks have cleared and can be deposited into my account, I will be happy to clear this complaint. Once they clear, I will be back in touch. I'm told it could be 2 to 4 weeks, which again is more time that I am without my payouts. I will be happy once this matter is resolved completely. Thank you again for your prompt response!

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