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Complaint #16 Buzz Slots Casino

Delayed withdrawal request

By selma24

10 years ago

Message on forum

Hi! I made a withdrow that have been approved on 2/11 but still didnt got the money.. When try to contact the, i barrely get an answer, and its allways "tomorow the latest"..The amount is 200 euro

This is an automated message sent from buzzslots.

Your Player ID: selma20
Date and Time: 2015-11-02 16:24
Payment Method: Bank
Amount: EUR 200.00
Status: APPROVED

Your withdrawal has been approved.

Funds transferred to e-Wallets should be available in your account within a few minutes. Withdrawals by bank transfer and funds sent to your credit card may take up to 10 business days to be credited to your account.

Thank you for playing at buzzslots!

Disputed Casino Buzz Slots Casino

Reason Delayed payment

Amount €200

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

User name

selma24

• Sweden

10 years ago

Hi! I just got my money, thanks ! Better late than ever😊.

Simona

User name

Buzz Slots Casino

• Representative

10 years ago

Hi !
Unfortunately we have found out that there was a technical issue with the bank withdrawals approved on the 2/11. These withdrawals have not been processed by our bank until today. We are very sorry for this and we will give the affected players €20 for their troubles on us. The compensation is paid out today.

Anyway this is the Buzzslots player affected:

Username
WL
email
WR approval date
Amount
Currency
selma20
BuzzSlots

2015-11-02
200
EUR

”We are terribly sorry that your bank withdrawal approved on the 2nd of November for the amount of €200 has been delayed due to technical issues at our technical provider. They have re-processed the withdrawal and it should land on your bank account within the next 2-5 bank days. To compensate you for this inconvenience we have put €20 on your player account.

Once again we are terribly sorry for this and please accept our deepest apologies.”

Regards

BuzzSlots

Buzz Slots Casino Complaint Stats

Resolved 9 / 12

Avg. Amount $540

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Buzz Slots Casino Complaints

See all complaints for this casino

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Account closed without reason

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Not willing to pay

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Missing Freespins

hello buzzslots casino

i deposited 25 eur to get the extra 60 freespins on tornado farm escape but only got 20.

i wrote 3 mails to [email protected] but sadly did not got a reply.

i saw you reply here quickly so i take this road.

in addition i have to say i really like your casino and the promotions but did not deposited since because of the missing comunication.

ty

username : booomup < surname removed >

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Bonus not awarded as advertised

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