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Complaint #16 Buzz Slots Casino

Delayed withdrawal request

By selma24

10 years ago

Message on forum

Hi! I made a withdrow that have been approved on 2/11 but still didnt got the money.. When try to contact the, i barrely get an answer, and its allways "tomorow the latest"..The amount is 200 euro

This is an automated message sent from buzzslots.

Your Player ID: selma20
Date and Time: 2015-11-02 16:24
Payment Method: Bank
Amount: EUR 200.00
Status: APPROVED

Your withdrawal has been approved.

Funds transferred to e-Wallets should be available in your account within a few minutes. Withdrawals by bank transfer and funds sent to your credit card may take up to 10 business days to be credited to your account.

Thank you for playing at buzzslots!

Disputed Casino Buzz Slots Casino

Reason Delayed payment

Amount €200

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

User name

selma24

• Sweden

10 years ago

Hi! I just got my money, thanks ! Better late than ever😊.

Simona

User name

Buzz Slots Casino

• Representative

10 years ago

Hi !
Unfortunately we have found out that there was a technical issue with the bank withdrawals approved on the 2/11. These withdrawals have not been processed by our bank until today. We are very sorry for this and we will give the affected players €20 for their troubles on us. The compensation is paid out today.

Anyway this is the Buzzslots player affected:

Username
WL
email
WR approval date
Amount
Currency
selma20
BuzzSlots

2015-11-02
200
EUR

”We are terribly sorry that your bank withdrawal approved on the 2nd of November for the amount of €200 has been delayed due to technical issues at our technical provider. They have re-processed the withdrawal and it should land on your bank account within the next 2-5 bank days. To compensate you for this inconvenience we have put €20 on your player account.

Once again we are terribly sorry for this and please accept our deepest apologies.”

Regards

BuzzSlots

Buzz Slots Casino Complaint Stats

Resolved 9 / 12

Avg. Amount $540

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Buzz Slots Casino Complaint Summary

Most user complaints about this operator fall under the Bonuses category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Buzz Slots Casino Complaints

See all complaints for this casino

Stalling small withdrawal, not responding to my emails

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Pending withdrawal for two weeks, no reply by support

Been trying to withdraw money from Buzz slots casino for the last 2 weeks and payment still shows as pending, have tried different ways to cash out, trustly / entercash, still pending after a couple of days on each and nothing happens. I have sent multiple emails to support as its way past the 48h pending period but had no response. Am verified and have made withdrawals there in the past with no problems, but this time no such luck. Would really appreciate your help in this matter to get my 3500sek cashout!

Account closed without reason

Monday May 30th i made a deposit of 60 euros to receive the daily free spins bonus. During the game time i won a total of 2500 euros, asking for the withdrawal immediately. Today i made another 60 euros deposit to win free spins. When i was winning 1700 euros, the account suddenly closed. My sign in password is correct, so its not my fault that login fails. I have almost 4500 euros on my account, between money to withdrawal and to play. Whats the problem?

Made deposit, but the promised free spins are missing

I joined up to buzz slot around 24th December - 7 am E.S.T I carefully made sure I followed the correct procedures and selected the bonus for the 200 - 300 free spins (Code word bum) I had made the required amount at 29£pound first deposit- I checked the slots that your casino said they would be on nothing I also didn't recieve my no deposit free spins either! I have attached screen shots of the account in the casino as you can see I made the minimum requirement 20£pound. I couldn't find any support details! Instead I have had to come here, I'm extremely dissapointed and hope that this is sorted in the couple off hours.

Not willing to pay

I put in €30 and played for my own money and when I got € 70 I did a withdrawel. After that I opened up a game to play for the few money that I had left and I saw that I had free spins that I had no idea about that I had, so I played them and won €26 something and checked hon many times I had to wagered it and got lucky at a game and won 900 something, and when I checked the bonus page and got close to 100 % did I played for much more then I needed just to be sure (100 more as you see att the printscreen ). Then I did a withdrawel and get the answer they cancelled it because I didn't wagered it.. and they are wrong!!!

Missing Freespins

hello buzzslots casino

i deposited 25 eur to get the extra 60 freespins on tornado farm escape but only got 20.

i wrote 3 mails to [email protected] but sadly did not got a reply.

i saw you reply here quickly so i take this road.

in addition i have to say i really like your casino and the promotions but did not deposited since because of the missing comunication.

ty

username : booomup < surname removed >

Free spins not given after deposit - only excuses

I googled my problem and found that a player here had the same problem. Buzzslots didnt credit my free spins although I followed their terms to the detail. At first they told me they would give the spins after holiday, then later and finally they said they wont credit unless i make another deposit. They are doing rogue stuff by promising something and baiting the players to deposit. They are repeat offenders. I hope i get my spins as promised. Not recommended

Where are the free spins?

So i have been waiting for my 200 free spins since 02/01/15 and i even had a reply @ first saying it would be a couple of days because of technical issues. they replied with this email address: [email protected]. I have sent numerous emails but to no success have i got the spins or a reply. i was supposed to get 100 on Starburst and 100 on Attraction.

Bonus not awarded as advertised

Deposited on Code BUM but no free spins awarded, emailed them & casino contacted me by email and in comment section on here & promised 200 plus extra 100 as a goodwill gesture in a couple of days as had some temporary issues, .. Still nothing received 10 days later nor any reply to second email asking what was happening.

Where is the promised freespins?

Created an account 2015-01-05 and still no freespins have been credited to my account. When i contact support they say that they are having technical issues. On their site the offer says: "Your free spins will be instantly credited after deposit." According to the other comlaint made here they have know about this issue since 2015-01-01 and they still continue to missguide players whith an offer they can´t hold up to. It´s fraud.

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