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Bonus not awarded as advertised


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By utterer
11 years ago
Message on forum
Deposited on Code BUM but no free spins awarded, emailed them & casino contacted me by email and in comment section on here & promised 200 plus extra 100 as a goodwill gesture in a couple of days as had some temporary issues, .. Still nothing received 10 days later nor any reply to second email asking what was happening.
Disputed Casino Buzz Slots Casino

Discussion

User name

Dear @utterer,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
@utterer,
Can you please confirm that this issue is resolved, thank you.
User name
Hi !

Your freespins on Starburst and Attraction are credit now, I will credit your account with 100 extra on lights today for waiting so long. good luck!

Regards

Ronnie
User name
Hi Utterer!

We are still working on it, we will credit all freespins as soon as possible.

Regards

Buzzslots

Buzz Slots Casino Complaint Stats

Resolved 9 / 12
Avg. Amount $540
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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