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Buzz Slots Casino - Account closed without reason

RESOLVED
Complaint Info
Disputed casino Buzz Slots Casino
Reason Account closure
Amount € 4500
Posted on June 2, 2016

Monday May 30th i made a deposit of 60 euros to receive the daily free spins bonus. During the game time i won a total of 2500 euros, asking for the withdrawal immediately. Today i made another 60 euros deposit to win free spins. When i was winning 1700 euros, the account suddenly closed. My sign in password is correct, so its not my fault that login fails. I have almost 4500 euros on my account, between money to withdrawal and to play. Whats the problem?

Posted on June 2, 2016

Hey !

We have just temporarily paused this player's account because he used several different credit cards when he made their deposits. We just need to do a standard KYC (know your customer), we will immediately open up his account again when we received the documents (it takes less than 10 minutes), any player who wins and takes out more than € 2,000 must make a KYC.

Kind Regards

BuzzSlots

Posted on June 2, 2016

Hello, i just sent the documents.

Posted on June 3, 2016

Hi Bearglass!

Thanks for your documents, everything is fine. We have reopen your account and credit your account with 100 freespins on Football Champions Cup. Good luck !

Posted on June 3, 2016

Thank you! TThis complaint can be closed, Askgamblers

AskGamblers
Posted on June 3, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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