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Slotobank Casino - Payment delayed and rolled back 4times

RESOLVED
Complaint Info
Disputed casino Slotobank Casino
Reason Delayed payment
Amount € 380
Xyndl911 Czech Republic Message
Posted on November 5, 2014

Hello.

I played at this casino and won about 380euro. It was on 10.10.2014. Used welcome bonus, im pretty sure i havent broked and rules. Casino operator told me they need some documents for verification and there is 5day period to check them. So i did as they told me, and tried to withdraw on 20.10.2014. Withdrawal was rolled back and it was told to me, that there is ongoing maintenance and i have to withdraw on wednesday. But when i tried to withdraw on wednesday, there was maintenance again, on friday as well. So i contacted online operator and he told me , that he is very sorry and my withdraw will be proccesed on monday 27.10.2014. I said ok, but guess what, i tried to withdraw yesterday and it was rolled back again.

I ask, where is the problem ?

Posted on October 29, 2014

Dear David,

I will look on your case and reply to you shortly. Thanks for contacting me.

Xyndl911 Czech Republic Message
Posted on October 29, 2014

Hello, an update, i tried to withdraw today again, since its day available for withdrawals, it was rolled back again and again one of your operators told me there is maintenance and i should withdraw on monday, its ridiculous.

Posted on October 31, 2014

Dear David,

You would get your withdrawal on Monday. Sorry for such delay .

Xyndl911 Czech Republic
Posted on November 2, 2014

Hello, thanks for the good news. We shall see tomorrow if withdrawal was succesfull.

David

Posted on November 4, 2014

Dear David,

May I ask you did you get your winnings to your account? As we have sent them to your yesterday

Xyndl911 Czech Republic Message
Posted on November 5, 2014

Hello,

payment was recieved. Thank you.

Complaint solved

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