Cool Cat Casino - Delayed payment with date of payout postponed

posted on July 27, 2016.

I requested a payout on 6/12/16. My documents were sent and verified and accepted.the following are 2 of 10 emails i have sent to [email protected] ,and keep getting the same guy to assist me, and giving me all these delays and dates of processing, and verify­ing...e­'s over 30 days! I've been to other sites and have been paid between 3-10days at the most!

>>> You requested a cash out on 6/12/2016 7:38:27 PM for $1700.00

Takes 10-15 business days to be approved and 10 business days to be sent, plus the delivery time, which may vary according to processors limitations.

On 7/4/2016 or before will be approved ,please wait

Good luck!!

And another vague response:

On was approved $1,545.00 and needed to be paid to the processor yesterday and ws not ,there is a delay and needas to be handle with the withdrawal departm,ent by chat

Contact us back by live chat and we transfer you with them for more details ,i escalated the delay already

I apologize for the inconvenience

BTW, I tried calling, and no luck! This is very unprofessional and poor customer service! I hope that by posting this, I get assistance and my money!

posted on July 31, 2016.

Hi fb_102­095­887­284­95704--

I'm terribly sorry for the delays and frustration you've experienced with this. Now that I'm involved, I believe this should get sorted out for you, quickly.

As it's the weekend, I'm not in the office, so I don't have access to your account. As soon as I get into the office (Monday), I'll take a look at things and see what needs to be done to have this resolved, straight away. I'll post an update, as soon as I know what's up.

All the best,


posted on August 2, 2016.

Hi Vasiliki--

I just received your tracking (not a moment too soon!) and I see that your payment is set for delivery this morning (Tuesday) by 10:30. :-)

Once again, I apologize for the delays and I'm very happy that your payment will be in your hands today.

I wish you all the best,


posted on August 3, 2016.

I received my FEDEX delivery of my check paid out to me in the sum of 1545.00 . Now i just need to deposit the check in my bank and hopefully it will be simple. But nonetheless, thank you CoolCat for responding, and thank goodness for this website!!!👌👌

posted on August 3, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.