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Slots Plus Casino - Delayed Payment & No Response

UNRESOLVED
Complaint Info
Disputed casino Slots Plus Casino
Reason Delayed payment
Amount $ 480
qsq777 United Kingdom Message
Posted on January 11, 2017

ccount Payout Requested - Slots Plus Casino - TraceID 3111880
SC
Slots Plus Casino


Reply|
Fri 9/16/2016 3:33 PM
To:
Freda < name removed > (< email removed >)
PAYOUT REQUEST CONFIRMATION
Dear Freda < name removed >,
This email confirms our receipt of your payout request via Direct Payout via ACH for the amount of $ 480.00 USD at Slots Plus Casino for your Account ID qsq777.

I have tried numerous times to make contact, with them. I hope this can get resolved. Always getting told 18-20 days or this or that or one moment, please.

Posted on January 11, 2017

Dear QSQ777,
Your withdrawal is sitting in Security Clearance and is under review. Please contact our Security Department for further information. Thank you

qsq777 United Kingdom
Posted on January 12, 2017

I have been told that the payment will be made within next week with the next batch of payouts and my bank detail's been confirmed again. I will keep you updated. The team was really helpful and I understand they are busy so happy that we've finally come to the point that the Security Team's cleared the payment for the Finance department.

AskGamblers
Posted on January 17, 2017

This complaint has been reopened as per Slots Plus Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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