Winbig 21 Casino - Hit a jackpot, requested $114,000 withdrawal and they closed my account!

aspoon United States
posted on December 18, 2015.

I have played here for very long time. I am VIP player and have spent large sum of money there. on October 28 I hit jackpot 1000 reels bc for $111,000.00 I played 1 hr longer and cashed out at $114,000.00. I emailed all of my documents they were verified and accepted they promised me in 6 weeks I would get some money. they have sinced closed my account and will not accept calls from me and totally ignore my emails. they would contact me several times a day and night pressuring me to play but now they wont accept my calls. I won this jackpot fair and square and I will do everything within my power to make them honor their policies. will you please contact them for me to see what the issue is they are having concerning this. Every effort in helping me to resolve this will be gratefully appreciated.

kind regards,
April Witherspoon

posted on December 25, 2015.


Any update regarding your complaint? Thank you.

aspoon United States
posted on December 26, 2015.

yes, I received a call from Peter at winbig21 casino asking if I wanted to play, they had a huge bonus for me . I said no and I will not play thee again until they honor their own policies and procedures and pay me. He said he would check on it. He replied back in about five minutes stating I will get some money after Christmas. I asked to speak manager but to no avail.