Ag Awards

Cleos Vip Room - Delayed Payment

Complaint Info
Disputed casino Cleos Vip Room
Reason Delayed payment
Posted on May 20, 2014

I requested a withdraw on 4/23/14 and they said it would be 5-12 days for it to be processed. I keep getting the run around and it still isn't processed. They have told me all paperwork was in order and everything should be approved but it is still pending. Please help!!

Posted on May 9, 2014

Dear askgamblers,

This case has been sent to our Billing department for investigation. We are committed to resolve this inconvenience as soon as possible.


Posted on May 11, 2014

I received an email stating that the withdraw was approved. They are supposed to send a tracking number which has not shown up yet. I am waiting for it.
Thank you for speeding up the process but I am still waiting to be paid!!

Posted on May 14, 2014

Dear Chiro, did you get your payment? Can we close this complaint? Thank you.

Posted on May 14, 2014

I have not received a payment. I still haven't received a tracking number either.

Posted on May 15, 2014

Dear askgamblers,

The player has now been sent its tracking number.


Posted on May 16, 2014

I have a tracking number that shows it will be here on Monday.

Posted on May 19, 2014

Dear Chiro, did you got your payment, you said that you will inform us on Monday. Thank you.

Posted on May 19, 2014

Yes I did receive my payment!! Thank you for your help.

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