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CrazyWinners Casino - Delayed payment for 1 month and counting

RESOLVED
Complaint Info
Disputed casino CrazyWinners Casino
Reason Delayed payment
Amount $ 500
Posted on October 26, 2016

My name is Rodney < surname removed >and I wish to make a formal complaint about Crazywinners Casino. I payed $50 used no bonuses. I won $2,800.00.i wasn't allowed to withdraw so I played out until $1500.00 tried to withdraw was refused, even though you are allowed to upon approval as stated in the t&c's. I was refused so I played it out to $500, which is 10× wagered amount as stated in the t&c's. I requested that on 25/9/2016...now its 25/10/2016 and I still haven't received a cent !. This is not my 1st withdrawal either. So it should be pretty straight forward. I've sent numerous emails. I've either been completely ignored., like now 3 emails in past 3 days....no response from Crazywinners. The emails I have received are alarming. Stating we will pay you or quicker if you keep spending ! No activity in past week so sorry keep waiting. That's briefly what I was told as you will see in the attachment emails of our conversation. Yours sincerely Rodney < surname removed >.

Posted on October 26, 2016

Hey Rodney,

Thanks for bringing this matter to our attention.
Your payment is scheduled to be approved and sent today.

Please update this post once you have received your withdrawal.

All the best,

CrazyWinners Casino

Posted on October 29, 2016

Not really sure what to say, I appreciate that Crazywinners responded in quick fashion acknowledging there mistake but I still haven't received any money into my account, it's been 3 days now and still nothing.

Posted on October 30, 2016

Hey Rodney,

Yes, we can confirm that your payment of 500 AUD was sent via wire transfer on the 27th of October.
Please update the post as soon as you see the funds in your bank account.

All the best,

CrazyWinners Casino

AskGamblers
Posted on November 3, 2016

Dear @hotrod323,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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