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Prism Casino - Delayed Neteller Withdrawal

RESOLVED
Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
calaisz Northern Territory Message
Posted on March 1, 2016

have requested a withdrawal from a bonus which prism have confirmed that has been played through correctly. i am not sure why a withdrawal to neteller should take so long i have sent my ID NUMEROUS times even CC myself and receieve the documents attached i have sent 3 times this week multiple times yet they say they have not received.

calaisz Northern Territory Message
Posted on March 1, 2016

"You can expect to receive a response from us within one business day. "

2-3 Busniess days ago.

calaisz Northern Territory Message
Posted on March 2, 2016

so live support gave the managers personal email which i emailed regarding the delay and ZERO response of any queries etc and have not received any acknowledgment from the manager whatsoever also in that live chat i put his email for the chat transcript to be sent to. hmmm...

Posted on March 5, 2016

Hi calaisz,

You requested your withdrawal on 2/26, however, we did not receive your documents until a day later. Our terms are clear that approval on withdrawals occur up to 7 business days following receipt of documents.

With this in mind, you should know if your withdrawal is approved no later than Tuesday.

All the best,

Tawni

calaisz Northern Territory
Posted on March 5, 2016

i have received an email that it has been approved but no deposit has been made to the requested neteller account?

so you mean it should be in the neteller account no later than Tuesday?

thanks for your reply.

calaisz Northern Territory Message
Posted on March 7, 2016

deposit received.
thank you can close the case.

AskGamblers
Posted on March 10, 2016

Based on the player's last post we consider this case as resolved and officially closed.

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