Ag Awards

Royal Vegas Casino - Delayed Payment

Complaint Info
Disputed casino Royal Vegas Casino
Reason Delayed payment
Amount $ 5000
Posted on June 23, 2016

I made a withdrawal about $5,000 by swift method on 11th June 2016. Yesterday was 20th June 2016, I received the email that told me the information that I provided was wrong. However, I sent the correct information to them. And then, I sent the information that I provide again. The information that provided my bank directly. It is 100% correct. I don't why it is wrong. They require that I need to provide 6 digit code of Swift Code. However, my bank is Bank of Montreal, it's only had one type swift code for Canadian dollars. I waited and wasted too much time with them. I just want to get the reward. However, I have been waiting more than 10 days after I requested a withdrawal. I really angry and unhappy right now. I tried to contact with too many times with a support person. But it doesn't work.

Posted on June 23, 2016

By the way, they told me that the Neteller is the fast way to withdraw. And then, I applied for Neteller and verified it. However, when I provided the account of Neteller, they said I should use it to deposit first. That's fine. But I didn't have this option when i try to deposit by following the step. It shows didn't work in Canada.

Posted on June 23, 2016

Meanwhile, I tried to use instandebit. But it still needs 3-to-5 business days to verify my account. If I can't provide the information to the casino. They will return my money to the my balance. I have to withdraw again and wait the mandatory pending process again. After that, I will wait another 3-5 business days to wait my withdrawal. If it's still not working, I think I will wait other many days. So far, I wait my deposit more than half month. When comparing with the deposit, it's a really slow process. Last, I have to mention one thing is that the support people is not professional. When I asked the support people, this person told me Moneybooker method. I told him that Strill is not working in Canada. She said I never mention Strill method to you. I want to laugh. Do you know the Moneybooker is the previously used name of Strill? I will never play within this online casino. Trust me, my friends. It's so terrible experience.

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