Complaint #98
Slot Madness Casino
Delay in Payment
9 years ago
On December 20, I received a jackpot winning. That same day I made a withdraw for $2000. I then promptly submitted the required documents to the email provided on the form, accounting@slotmadness.com. I then waited a week and contacted the casino via the chat session. These session (7) were worthless, as each time I was asked if I sent the documents. One session, the chat agent said that I sent it to the wrong email address and said to email the docs to creditcard@ and manager@. I stayed on the chat line while I sent the email again. The agent confirmed that they received the documents.
Meanwhile, the withdrawal was not approved until 07 January 2017. (18 days after request)
I then asked for an updated status with the chat agents, each time they would ask which email did I send from and to which address I sent to, telling me they still had not received the documents. Once they received the documents they said they were missing a credit card and an authorization form. I informed them that the credit card they requested was no longer in my possession, I had reported this card stolen. I was told that I needed to submit a valid visa card. I explained that I had made most of my deposits via Bitcoin, and had never used the Visa that they were now wanting. Nonetheless I sent the new visa and form. I tried to confirm the received credit card and auth form but was not able t do so until a week later. I continued to contact the chat session every day to ask for an update. And for the past two weeks I have been told that my profile says that it is missing the original Visa (reported stolen by me). I sent an email explaining the lost/stolen credit card a dozen times and have spoken to the agents a dozen times as well with no movement on the account.
Meanwhile, the withdrawal was not approved until 07 January 2017. (18 days after request)
I then asked for an updated status with the chat agents, each time they would ask which email did I send from and to which address I sent to, telling me they still had not received the documents. Once they received the documents they said they were missing a credit card and an authorization form. I informed them that the credit card they requested was no longer in my possession, I had reported this card stolen. I was told that I needed to submit a valid visa card. I explained that I had made most of my deposits via Bitcoin, and had never used the Visa that they were now wanting. Nonetheless I sent the new visa and form. I tried to confirm the received credit card and auth form but was not able t do so until a week later. I continued to contact the chat session every day to ask for an update. And for the past two weeks I have been told that my profile says that it is missing the original Visa (reported stolen by me). I sent an email explaining the lost/stolen credit card a dozen times and have spoken to the agents a dozen times as well with no movement on the account.
Slot Madness Casino Complaint Stats
Resolved
187 / 200
Avg. Amount
$2,846
Avg. Complaint Duration
15 days
Avg. Response Time
3 days
Slot Madness Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 181 out of 190 complaints in this category have been resolved.
This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.
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