Complaint #98
Slot Madness Casino
Delay in Payment
9 years ago
On December 20, I received a jackpot winning. That same day I made a withdraw for $2000. I then promptly submitted the required documents to the email provided on the form, accounting@slotmadness.com. I then waited a week and contacted the casino via the chat session. These session (7) were worthless, as each time I was asked if I sent the documents. One session, the chat agent said that I sent it to the wrong email address and said to email the docs to creditcard@ and manager@. I stayed on the chat line while I sent the email again. The agent confirmed that they received the documents.
Meanwhile, the withdrawal was not approved until 07 January 2017. (18 days after request)
I then asked for an updated status with the chat agents, each time they would ask which email did I send from and to which address I sent to, telling me they still had not received the documents. Once they received the documents they said they were missing a credit card and an authorization form. I informed them that the credit card they requested was no longer in my possession, I had reported this card stolen. I was told that I needed to submit a valid visa card. I explained that I had made most of my deposits via Bitcoin, and had never used the Visa that they were now wanting. Nonetheless I sent the new visa and form. I tried to confirm the received credit card and auth form but was not able t do so until a week later. I continued to contact the chat session every day to ask for an update. And for the past two weeks I have been told that my profile says that it is missing the original Visa (reported stolen by me). I sent an email explaining the lost/stolen credit card a dozen times and have spoken to the agents a dozen times as well with no movement on the account.
Meanwhile, the withdrawal was not approved until 07 January 2017. (18 days after request)
I then asked for an updated status with the chat agents, each time they would ask which email did I send from and to which address I sent to, telling me they still had not received the documents. Once they received the documents they said they were missing a credit card and an authorization form. I informed them that the credit card they requested was no longer in my possession, I had reported this card stolen. I was told that I needed to submit a valid visa card. I explained that I had made most of my deposits via Bitcoin, and had never used the Visa that they were now wanting. Nonetheless I sent the new visa and form. I tried to confirm the received credit card and auth form but was not able t do so until a week later. I continued to contact the chat session every day to ask for an update. And for the past two weeks I have been told that my profile says that it is missing the original Visa (reported stolen by me). I sent an email explaining the lost/stolen credit card a dozen times and have spoken to the agents a dozen times as well with no movement on the account.
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