Together with my girlfriend, I am having a problem to withdraw money from CrazyWinners casino. We both played at CrazyWinners casino and won some money. When we tried to make our first withdrawals the casino rejected the withdrawals and told us that two players can’t live in the same household and play on their site. I have read the terms and conditions a hundred times and I can't find any term that would not allow us both to play in their casino.
The first problem we have is that CrazyWinners won’t pay us our winnings. The winnings are in a couple of thousand SEK in total (approximately 300-400 dollars) – We really do not know because the casino closed our accounts so we won’t be able to log into the casino and see our balances.
The casino support told me that our deposits have been payed back. I can only see one payback on 250 SEK on my bank account, I made three deposits on a total of 2750 SEK - I would like to see the transfer logs so I can trust that CrazyWinners payed back our deposits. Now we have arrived to the second problem. The casino support won’t share any transfer logs with me - they just keep saying the money has been transferred to my bank account.
I would appreciate any help I can get.