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Spartan Slots Casino - Delaying my small payment

Complaint Info
Disputed casino Spartan Slots Casino
Reason Delayed payment
Amount € 100
Posted on June 26, 2015


I've made a withdrawal 5 days ago ( 10.06.15 ) and before it sent my documents for verification . Documents was approved . Until now, they have not processed my withdrawal of 100 euro .

Posted on June 19, 2015

Hi Thanks for your message. We spoke with support and had the following reply.

''The customer was selected for the random verification process, that may sometimes occur as per point 7.10 in our terms:

“ 7.10 Verification process:

Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department. “

The process takes on average about 7 days, and started on the 17th, so it should end around this time next week and the payout can be processed from that point on if all is in order''

Posted on June 22, 2015

Any news?

Posted on June 26, 2015

We consider this complaint unresolved. We didn't get any confirmation that this player passed verification process, and that was paid, as casino representative wrote in the complaint thread.

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