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Dafacasino responsible gaming policy and my losses.

UNRESOLVED
Complaint Info
Disputed casino Dafabet Casino
Reason Other
Posted on May 16, 2014

Hi There,

Dafacasino/poker re-opened my account even though i have closed my account permenantly because of my gambling problems and asked them to close my account permenanty as a self exclusion.

I think the bookies must be very sensitive when it comes to responsible gaming but they did not and just let me deposit and play again!

This is the email that i have sent them on 3rd of August 2012;

Please close my account permenantly for self exlcusion.

Thank you.

I have also marked "permenantly" in bold just to make them understand how serious is the subject. Then they have closed but after my wish on the live chat yesterday, they re-opened it instantly.

They need to pay my losses after they re-opened the account because they shouldnt have opened my account and i would not been losing my money.

Please help me on this and lastly please see the info from their respnsible gaming page

"Self exclusion

If you believe you have a gambling problem or just wish to take an enforced break from gaming, Dafapoker gives you the power to permanently exclude yourself from playing at Dafapoker. If you choose to exclude yourself permanently, you will be barred from playing games at Dafapoker. All you need to do is contact our Customer Services team."

Thanks.

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