Complaint #1 Dafabet Casino

Dafacasino responsible gaming policy and my losses.

By JohnnyLondon

12 years ago

Hi There,

Dafacasino/poker re-opened my account even though i have closed my account permenantly because of my gambling problems and asked them to close my account permenanty as a self exclusion.

I think the bookies must be very sensitive when it comes to responsible gaming but they did not and just let me deposit and play again!

This is the email that i have sent them on 3rd of August 2012;

Please close my account permenantly for self exlcusion.

Thank you.

I have also marked "permenantly" in bold just to make them understand how serious is the subject. Then they have closed but after my wish on the live chat yesterday, they re-opened it instantly.

They need to pay my losses after they re-opened the account because they shouldnt have opened my account and i would not been losing my money.

Please help me on this and lastly please see the info from their respnsible gaming page

"Self exclusion

If you believe you have a gambling problem or just wish to take an enforced break from gaming, Dafapoker gives you the power to permanently exclude yourself from playing at Dafapoker. If you choose to exclude yourself permanently, you will be barred from playing games at Dafapoker. All you need to do is contact our Customer Services team."

Thanks.

Disputed Casino Dafabet Casino

Reason Other

Discussion

There are no replies at the moment.

Dafabet Casino Complaint Stats

Resolved 1525 / 1600

Avg. Amount $1,158

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 916 out of 958 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Dispute of 78000 INR withdrawal not received

Dear Support Team,

I would like to raise a dispute regarding the following withdrawal transactions dated 30 October 2026.

Transaction details:

1. Transaction ID: 533948676

- Amount: ₹18,000

- Status: Successful

- Issue: I have not received the withdrawn amount in my bank account.

2. Transaction ID: 533948566

- Amount: ₹50,000

- Status: Successful

- Issue: I have received only ₹40,000. The remaining ₹10,000 has not been credited to my bank account.

3. Transaction ID: 533948618

- Amount: ₹50,000

- Status: Successful

- Issue: Please verify the transaction and confirm the credit status.

Although the transactions are showing as successful in the system, the corresponding amounts have not been fully credited to my bank account.

Total disputed amount: ₹78,000.

I request you to investigate these transactions, verify the bank transfer records, and arrange to credit the outstanding amount of ₹78,000 to my bank account at the earliest.

Please share the transaction reference numbers (UTR/RRN) and provide confirmation of the investigation.

Regards

74h left

₹78,000

Delayed withdrawal of Rs 910282

I am raising a complaint against Dafa Sports regarding my pending withdrawal of ₹9,10,282.

Withdrawal Amount: ₹9,10,282

Transaction ID: 533911941

Withdrawal Date: 30 October 2026

Status: Pending

Dafa Sports asked me to upload verification documents through my account. However, I am continuously facing an error while uploading them.

Therefore, I emailed all the required documents directly to [email protected] on 1 November 2026, explaining the upload issue and requesting manual verification.

Despite submitting the documents, my withdrawal is still pending.

I request Dafa Sports to acknowledge my documents, complete the verification and process my withdrawal as soon as possible.

I also request AskGamblers to intervene and help resolve this issue.

66h left

₹910,282

Delay in KYC Verification and Pending Disputed Amount of inr 240000

I am writing to lodge an official complaint against Dafabet for its continued negligence and unreasonable delay in completing my KYC verification.

As requested by the platform, I have submitted all the necessary documents, including:

aadhar card
selfie holding aadhar card

Despite submitting all the required documents clearly and in accordance with Dafabet’s KYC guidelines, my verification status continues to remain pending without any valid explanation.

Furthermore, the support team has been sending irrelevant automated responses instead of addressing my concerns or providing a clear update on the verification process.

I would also like to bring to your attention that the total disputed amount involved in this matter is ₹2,40,000, which remains unresolved.

I request your intervention in this matter and urge you to take appropriate action to ensure that Dafabet completes my verification and resolves the issue without further delay.

Thank you for your support. I look forward to a prompt and positive resolution.

64h left

₹240,000

Manual withdrawal not received

I contacted Dafabet's support team regarding my account suspension and withdrawal issue. As instructed by their support team, I submitted a manual withdrawal request along with all the required documents and bank details.

However, it has now been several days, and I have still not received my withdrawal. Despite following all the instructions provided by Dafabet, my funds remain unpaid.

I am extremely disappointed with Dafabet's service and the unnecessary delay in processing my withdrawal.

I kindly request AskGamblers to intervene and help me resolve this issue. Please ask Dafabet to process my manual withdrawal and release my remaining funds to my bank account as soon as possible.

Resolved

₹22,402

Deposit amount of 10000 was still not credited

I have deposited Rs.10000 but not credited in my dafabet account and it is showing failed, below are the details please check and deposit the money.

User Id : MAHESH765489

Payment method : UPI

Transaction id : 533828237

Amount : Rs 10000

Date : 29/10/2026

Time : 11:19 pm

Product : dafa sports

UTR : 317989810309

63h left

₹10,000

Deposit amount 5000 inr not credited

Deposit amount of 5000 INR has not been credited, and I have contacted live chat support and even uploaded a screenshot in the cashier history, but even after all this, the amount has not been credited to my gaming id wallet.

Username - < username removed >

Transaction id - 533762429

Amount - 5000

Date - 29/10/2026

Time - 2.07 pm

68h left

₹5,000

Dafabet casino

I have deposited 20000 rupees and shared all the proofs they wanted and they are saying they did not receive. I have all the proofs, including my bank statement and transaction screenshot. I used upi option to deposit and shared the utr with them and they are saying they will refund, but the bank does not refund UPI transactions as I sent it to the person they asked for. I will share the proofs below TRANSACTION ID-533629039

88h left

₹20,000

Dafabet Casino- Dafabet This dispute involves a 50000 Inr withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform

Note: This dispute involves a ₹50,000 INR withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform.

Dear AskGamblers Complaints Team,

I am writing to formally lodge a complaint against Dafabet regarding a missing withdrawal of ₹50,000 INR.

On 12th Oct 2026, I requested a withdrawal of ₹50,000 INR from my account balance. On the Dafabet cashier/transaction dashboard, the status of this withdrawal is marked as "Successful". However, these funds have never reached my bank account.

When I reached out to support, Dafabet provided me with a Unique Transaction Reference (UTR) number 628503469385 to prove the transfer. However, upon verifying this with my bank, this UTR belongs to an entirely different transaction sent by a different merchant to a completely unrelated third party. It has no connection to my bank account or my withdrawal.

I have followed all standard procedures and emailed Dafabet my official bank statement as a direct, unedited PDF download. This statement clearly displays my full legal name and account details, covering the period from the date of the request to the current date to prove non-receipt. Since I pointed out that the UTR they provided is invalid and belongs to someone else's transaction, Dafabet support has completely stopped replying to my emails.

I have attached screenshots of my dashboard showing the "Successful" status, mail communication with dafabet support, and my official PDF bank statement as proof of non-payment.

I kindly request the assistance of the AskGamblers team to escalate this to senior management at Dafabet so they can rectify this payment processor error and release my actual funds.

Thank you for your time and assistance.

Sincerely,

< full name removed >

Resolved

₹50,000

Dafabet Verification Delay and INR 250000 Withdrawal Declined

Dear AskGamblers Complaint Team,

I am submitting this complaint regarding the prolonged document verification process and withdrawal difficulties with Dafabet Casino.

My Dafabet username is **< username removed >**.

I submitted my verification documents approximately 5 days ago. Dafabet informed me that the document review and validation process could take up to 72 hours.

However, despite waiting beyond the stated timeframe, my documents have still not been approved.

My account currently has a balance of **INR 262,142.16**, which I am unable to withdraw.

On October 17, 2026, I submitted a withdrawal request for **INR 250,000**, but it was declined.

**Withdrawal Transaction ID:** 532497902

I also have a successful deposit of INR 140,000 dated October 15, 2026.

**Deposit Transaction ID:** 532358882

I have cooperated with the verification process and submitted the requested documents. However, the verification remains incomplete, and I have not received a clear timeframe for its completion.

I understand that verification procedures are necessary, but I believe the operator should complete the review within the timeframe communicated to customers or provide a clear explanation for the delay.

I kindly request AskGamblers' assistance in resolving this matter.

I would like Dafabet to complete my document verification as soon as possible and allow me to withdraw my available balance.

I have attached screenshots showing my account balance, transaction history, and the notification regarding the document review timeframe.

Thank you for your assistance.

45h left

₹262,142

Account verification and withdrawal still pending

I use dafabet platform for betting. Dafabet asks for extra verification documents after 4 withdrawals. My withdrawal 34200 is pending. I am submit documents it is still pending for verification. Please verify my documents and release my withdrawal.

Withdrawal amount - 34200

533179272 transaction ID

Documents already uploaded.

User name - < username removed >

21h left

₹34,200