Complaint #14 Dafabet Casino

Dafabet Casino refuses to assist properly on a software glitch and to pay my winnings

By Seven W.

10 years ago

Message on forum

About 7.30 a.m. 16th Jan 2016, i was auto spinning playing great blue via https://m.dafa888.com/en i won about few hundred and proceeded to play high king spinning about rm18-rm36 per spin and won up rm2525.39. i wanted to withdraw my winnings but the amount does not shows in the main wallet. I immediately message customer service to get help on the withdrawal but their dint understand and claim no such transaction so i took screenshots and email them. I was able to see balance in the game, lobby, or switching other games until about an hour the balance just go missing when customer services keep asking for the transaction id for the winnings which players are unable to check it in https://m.dafa888.com/en. I had loss a lot of money pass few months in dafabet and i m so frustrated that they been asking me to wait till today for the small amount that i have won they refuses to pay claiming that is still under investigation. I really feel unfair for this please guide me how to claim winnings that i had really won in dafabet.

Disputed Casino Dafabet Casino

Reason Software glitch

Discussion

AskGamblers

• Support Team

10 years ago

AskGamblers Complaints Team has been provided with a detailed explanation on this case on behalf Dafabet Casino management as well as a copy of the complete correspondence between their brand and the software supplier, Playtech in this particular case. Based on all the details and evidence we got, we can confirm that:

a/ transactions reported by player as 'not credited' were not found on the game servers /including all existing platforms/ despite the extensive search conducted by Playtech team;

b/ no software glitches and / or missing funds transactions were found for the time stated by the player;

Although player's screenshots seem to be legit, there is no way to connect these screenshot with player's account in an indisputable and unambiguous way and since Playtech team cannot find any of these transactions, we believe that player's claim in this particular case is not valid. And since this case is considered from the AskGamblers Complaints Team as non-valid, the complaints is being rejected and officially closed.

In case of a disagreement with our decision we recommend player to forward this issue and request further assistance from the relevant licensing authority directly.

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• United States

10 years ago

Are you trying to say i m making false claim? Did u think before shooting this email to me Mr Dafabet Casino Manager?? After many years being loyal sticking to dafa and recently pass few months since september to december last year i was being super active losing all my salary about 8k-15k each month only recently cooling down this month depositing lower amount and you could dare shoot this unreasonable email to me that does not make sense at all? I probably could not provide enough evidence that it just happen like that at that time but i m very sure your staff and you your self are are aware that your site is not stable and knows that my betting and winnings was real if not you would already terminated my account for making a fraud claim and you wont give me the disgusting bonus of rm200 to shut me up making me a fool rolling it up x 10 to get it which is hard for me to do that.

Your worse reason you gave me that you still dare confidently tell me just now your http://m.dafa888.com/ does not has any software glitch??? Dont you remember your first conversation with me your aware that the site is not stable yet and your technician is trying to improved it?? when is making so much minor lag on server problems crediting since your office has privately email selected players to bet via http://m.dafa888.com/ and it not officially posted at your official dafa website??? and it also cause problem today that dafa just credited yuan 800 ++ to my mobilebet account so suddenly without me depositing which is a yuan currency and my account is a MRY currency??? Do you think we players dont know mobilebet has not problem with its server when we bet on it everyday to rely for the rm50 mobile bonus boost the next day?? what you think we are??? i wont be so piss off you if you dont give me this explanation that your http://m.dafa888.com/ has no technical glitch or you telling me that your dafa casino software would not cause this problem because it was it very stable.

I m wasting my time talking with you because i do not want my relationship with dafa casino to be spoiled but you blew it up just like that without thinking overall. You really hurt a loyal player that really love dafa and hoping to be very comfortable in dafa till the end. Your decision that you blindly made is a very huge disappointment to me and my friends players in dafa especially one of my direct players that witness my betting and winnings.

MR DAFA CASINO MANAGER You and your staff are very clear that my winnings genuine but your server had issue as usual since first day that it fail to record my betting's that day so be a man and explained it your self to public.

Dafabet Casino

• Representative

10 years ago

Please be informed that this matter has been escalated to Dafabet management.
An answer has been given directly to the player.

Best regards

Dafabet management

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• United States

10 years ago

Can anyone guide me how to claim my winnings? so frustrated dafa customer service replying that the case still under investigation the same answer annoying answer for 10 days already... very huge disappointment dafa has given me

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Deposit of 7200 inr not credited

Transaction I'd: 521892048

Date: 14/07/2026

Transaction amount: 7200

Time: 02.40 pm

Hello sir, I have made deposit of 7200 via BHIM APP ( UPI METHOD). THE UTR OF THE TRANSACTION IS 144703075820. Even after uploading screenshot of payment via cashier, I still haven't received my amount in dafabet gaming id. Please solve the issue immediately.

94h left

₹7,200

Verified Account but Withdrawal Declined

I am filing this complaint against Dafabet regarding the repeated rejection of my withdrawal requests without any explanation.

My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

Despite having a verified account, every withdrawal request is declined. I have not received any email, notification, or explanation for these rejections.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 (28 June 2026)

Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

I respectfully request AskGamblers to mediate this dispute and ask Dafabet to either process my withdrawal immediately or provide a detailed written explanation, with reference to the relevant Terms and Conditions, for rejecting my withdrawals.

I have attached evidence showing my verified KYC status, current balance, withdrawal history, and my complaint sent to Dafabet.

94h left

₹65,000

Dafabet cypto deposit not credited

I made a deposit of INR134600 Rs by using crypto. Usually, crypto deposits are instant, but here still crypto deposit is still not credited even after waiting 10 hours and the dafabet support team is not at all responding to mails and chat. As their customer support seems automated and receiving automated responses. It's been very frustrating to me.

@Askgamblers need your help to resolve my issue. My attaching all the relevant documents for the crypto deposit payment.

94h left

₹134,600

Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

Regards

ID: SSINGH241

70h left

Account documents verification and withdrawal delayed

My Dafabet user ID is sakir25256

I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

AskGamblers team, please intervene here because, according to the Dafabet team, they take 48 to 72 hours to review the documents, but for 10 days they are just delaying my verification.

So kindly help me resolve this account verification issue.

93h left

₹69,000

Dafabet delaying verification for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,60,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

65h left

₹360,000

Freezing funds for over 10 days under an endless review with zero communication

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

67h left

CN¥75,792

Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

50h left

₹599,873

Dafabet Holding My Verification and Declining Withdrawals Without Explanation

I am submitting this complaint because Dafabet has failed to complete my account verification despite having all of my required documents for several days.

The Documents section of my account confirms that my verification files have been successfully submitted and are under review. However, more than four days have passed, and I have not received any update, approval, or request for additional information.

I have repeatedly contacted Dafabet through Live Chat and customer support, but every conversation ends with the same standard response asking me to wait for the verification team. Unfortunately, no one has been able to explain why my verification is taking so long or when it will finally be completed.

As a result of this unnecessary delay, my withdrawal requests are also being affected. One of my withdrawal requests for 21,700.00 INR submitted on 08/07/2026 was declined (Transaction ID: 520976162), even though there has been no clear explanation for the rejection. My account balance remains inaccessible because the verification process has not been completed.

I have fulfilled all of Dafabet’s verification requirements and have cooperated fully by submitting every document they requested. If there is any issue with my documents or if additional verification is needed, Dafabet should communicate this clearly instead of keeping my account in a pending status while providing only repetitive automated replies.

I kindly request AskGamblers to investigate this matter and assist in resolving it by asking Dafabet to:

* Complete my account verification without any further delay.
* Explain the reason for the declined withdrawal.
* Allow me to access and withdraw my funds once the verification is finalized.

Resolved

₹21,700

Verification delay preventing withdrawal of my funds

I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents already being submitted.

The document section of my account clearly shows that my verification documents have been received and are currently under review. However, it has already been more than four days, and there has been no update, no approval, and no request for any additional documents.

During this period, I have contacted Dafabet’s customer support several times through Live Chat and email. Unfortunately, every response has been the same generic message asking me to wait for the verification team. No representative has explained why my verification is taking so long or provided any estimated timeframe for completion.

Because my account verification remains pending, I have also experienced issues with my withdrawals. On 08/07/2026, my withdrawal requests were declined despite having sufficient funds in my account:

* Transaction ID: 520975869 – Amount: 20,708.00 – Status: Declined

* Transaction ID: 520975954 – Amount: 20,414.00 – Status: Declined

These repeated declined withdrawals, together with the ongoing verification delay, have prevented me from accessing my own funds without any clear explanation.

I have fully cooperated with Dafabet by submitting all requested verification documents and have patiently waited for the review to be completed. If any additional information is required, Dafabet should inform me directly instead of leaving my account under review indefinitely while repeatedly providing automated responses.

I respectfully request that AskGamblers intervene and ask Dafabet to prioritize my verification, complete the review of my submitted documents, and restore my ability to withdraw my funds without any further unnecessary delays.

Resolved

₹40,824