Complaint #14 Dafabet Casino

Dafabet Casino refuses to assist properly on a software glitch and to pay my winnings

By Seven W.

10 years ago

About 7.30 a.m. 16th Jan 2016, i was auto spinning playing great blue via https://m.dafa888.com/en i won about few hundred and proceeded to play high king spinning about rm18-rm36 per spin and won up rm2525.39. i wanted to withdraw my winnings but the amount does not shows in the main wallet. I immediately message customer service to get help on the withdrawal but their dint understand and claim no such transaction so i took screenshots and email them. I was able to see balance in the game, lobby, or switching other games until about an hour the balance just go missing when customer services keep asking for the transaction id for the winnings which players are unable to check it in https://m.dafa888.com/en. I had loss a lot of money pass few months in dafabet and i m so frustrated that they been asking me to wait till today for the small amount that i have won they refuses to pay claiming that is still under investigation. I really feel unfair for this please guide me how to claim winnings that i had really won in dafabet.

Disputed Casino Dafabet Casino

Reason Software glitch

Discussion

AskGamblers

• Support Team

10 years ago

AskGamblers Complaints Team has been provided with a detailed explanation on this case on behalf Dafabet Casino management as well as a copy of the complete correspondence between their brand and the software supplier, Playtech in this particular case. Based on all the details and evidence we got, we can confirm that:

a/ transactions reported by player as 'not credited' were not found on the game servers /including all existing platforms/ despite the extensive search conducted by Playtech team;

b/ no software glitches and / or missing funds transactions were found for the time stated by the player;

Although player's screenshots seem to be legit, there is no way to connect these screenshot with player's account in an indisputable and unambiguous way and since Playtech team cannot find any of these transactions, we believe that player's claim in this particular case is not valid. And since this case is considered from the AskGamblers Complaints Team as non-valid, the complaints is being rejected and officially closed.

In case of a disagreement with our decision we recommend player to forward this issue and request further assistance from the relevant licensing authority directly.

fb_1692902804326351

• United States

10 years ago

Are you trying to say i m making false claim? Did u think before shooting this email to me Mr Dafabet Casino Manager?? After many years being loyal sticking to dafa and recently pass few months since september to december last year i was being super active losing all my salary about 8k-15k each month only recently cooling down this month depositing lower amount and you could dare shoot this unreasonable email to me that does not make sense at all? I probably could not provide enough evidence that it just happen like that at that time but i m very sure your staff and you your self are are aware that your site is not stable and knows that my betting and winnings was real if not you would already terminated my account for making a fraud claim and you wont give me the disgusting bonus of rm200 to shut me up making me a fool rolling it up x 10 to get it which is hard for me to do that.

Your worse reason you gave me that you still dare confidently tell me just now your http://m.dafa888.com/ does not has any software glitch??? Dont you remember your first conversation with me your aware that the site is not stable yet and your technician is trying to improved it?? when is making so much minor lag on server problems crediting since your office has privately email selected players to bet via http://m.dafa888.com/ and it not officially posted at your official dafa website??? and it also cause problem today that dafa just credited yuan 800 ++ to my mobilebet account so suddenly without me depositing which is a yuan currency and my account is a MRY currency??? Do you think we players dont know mobilebet has not problem with its server when we bet on it everyday to rely for the rm50 mobile bonus boost the next day?? what you think we are??? i wont be so piss off you if you dont give me this explanation that your http://m.dafa888.com/ has no technical glitch or you telling me that your dafa casino software would not cause this problem because it was it very stable.

I m wasting my time talking with you because i do not want my relationship with dafa casino to be spoiled but you blew it up just like that without thinking overall. You really hurt a loyal player that really love dafa and hoping to be very comfortable in dafa till the end. Your decision that you blindly made is a very huge disappointment to me and my friends players in dafa especially one of my direct players that witness my betting and winnings.

MR DAFA CASINO MANAGER You and your staff are very clear that my winnings genuine but your server had issue as usual since first day that it fail to record my betting's that day so be a man and explained it your self to public.

Dafabet Casino

• Representative

10 years ago

Please be informed that this matter has been escalated to Dafabet management.
An answer has been given directly to the player.

Best regards

Dafabet management

fb_1692902804326351

• United States

10 years ago

Can anyone guide me how to claim my winnings? so frustrated dafa customer service replying that the case still under investigation the same answer annoying answer for 10 days already... very huge disappointment dafa has given me

Dafabet Casino Complaint Stats

Resolved 1454 / 1520

Avg. Amount $1,120

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

169000 Crypto Deposit Successfully Completed on Blockchain but Still Not Credited

Dear AskGamblers Complaint Team,
I am requesting your assistance regarding an INR 169,000 deposit to my Dafabet/Dafa Sports account which has not been credited despite the cryptocurrency transaction being successfully completed on the blockchain.
The payment page instructed me to transfer 1,784.359877 USDC via Ethereum (ERC20) to the provided deposit address:
I completed the transaction to the exact address provided. My wallet shows the transfer as Completed, and the blockchain explorer confirms that the transaction was successful and that 1,784.359877 USDC was transferred to the specified address.
I have already contacted Dafabet and provided the transaction hash, sending/receiving addresses, wallet transaction proof, blockchain confirmation and screenshots of the deposit instructions.
Dafabet acknowledged my complaint regarding Transaction ID 528449446 but only informed me that the INR 169,000 would be credited “once confirmed.” Despite the blockchain transaction already being successfully confirmed, the deposit continues to show as Pending in my Dafabet cashier.
I respectfully request AskGamblers to intervene and ask Dafabet to trace this transaction with its payment provider and credit the full INR 169,000 to my Dafa Sports account without further unnecessary delay. If for any technical reason the deposit cannot be credited, I request that the equivalent cryptocurrency amount be returned to the originating wallet.
I am attaching the deposit QR/payment instruction, wallet confirmation, blockchain transaction confirmation, Dafabet cashier showing the INR 169,000 deposit as pending, and my correspondence with Dafabet support.
Thank you for your assistance.

Resolved

₹169,000

Withdrawal not credited despite successful processing

Hello AskGamblers Team,

I am facing an issue with my Dafabet withdrawal of ₹58,300.

Username: VIJAYKUMAR0877

Transaction ID: 527449404

Withdrawal Date: 31/08/2026

Dafabet marked the withdrawal as Successful on 31/08/2026 at 15:48:56 IST, but the amount has not been credited to my bank account. It's been almost 9 days since I've been getting the same generic response from Dafabet CS, and days are passing without an update.

I contacted Dafabet several times and provided the bank statement they requested. I also checked with my bank, but the transaction/UTR is not traceable, and no credit has been received.

Dafabet has informed me that the issue is being checked by their Payments Team, but I am still waiting for the withdrawal amount.

I have attached the bank statement as proof.

Please help me resolve this issue and get my ₹58,300 credited.

Thank you.

95h left

₹58,300

Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01

I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.

My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.

I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”

Despite completing verification, the withdrawal problem has not been resolved.

On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:

Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined

Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.

I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.

At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.

I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.

I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.

I am attaching supporting evidence showing:

My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

93h left

₹85,930

Withdrawal not credited 8000

Dear Support Team,

I am writing to raise a complaint regarding a withdrawal transaction where the amount has not been credited to my bank account.

Transaction Details:

Transaction ID: 527365615
Transaction Date: 30/08/2026, 03:00:37 PM
Transaction Amount: ₹8,000.00
Status: Successful
UTR Number: 948521025896
Transaction Type: Withdrawal
From: Common Wallet
To: Local Bank Transfer

Although the transaction status shows Successful, the amount of ₹8,000 has not been credited to my bank account.

Please investigate this transaction using the above UTR number and arrange for the amount to be credited at the earliest. Kindly also provide an update on the status and resolution of my complaint.

Pw of attachment: < password removed >

Thank you.

74h left

₹8,000

Verification pending for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,52,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

58h left

₹152,000

Withdrawal of INR 40000 has not been credited for a long time

Hi @dafabet team

I withdrew Rs 40000 on 18th August.

The withdrawal was successfully processed but has not been credited to my bank account.

17 working days have already passed, but the amount has still not been credited to my bank account.

Please check with the payment partners and please credit the amount to my bank account.

Transaction ID in Dafabet: 526211119

Resolved

₹40,000

Deposit not credited

Dear AskGamblers Team,

I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.

I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

Amount: 288 USDT
Network: TRON
Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
Status: Successful / Confirmed
Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.

I have attached screenshots showing:

The Dafabet deposit marked as Pending.
My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.

I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Resolved

$288

Deposit amount not credited my dafa account 8 days over still not received

Sir I deposited 20001 rupees. I still have not received my Dafabet account. Please clear the issue. I have clear screenshot also. I chatted with customer support team but no use and send mail also but still not received my money. I deposited the amount 24 August 8 days over still have not received my money. I uploaded the screenshot on the cashier page also. Please clear payment issue. Thank you

58h left

₹20,001

Withdrawal amount not credited

I have a withdrawal issue with dafabet.

The withdrawal of INR 34,000 happened via a split payment of INR 8000, INR 8000, INR 6000 and INR 12,000.

But INR 12,000 has never came to the bank. I have checked with my bank with the UTR number provided by dafabet but bank has informed that the payment has not received.

I have escalated this to dafabet team and they have informed to share the bank statement which I have shared thrice to them but no response after that.

Kindly help with the solution.

Resolved

₹12,000

Deposit not credited since January 10th 16500 INR

I am submitting this complaint regarding a 16500 INR deposit made to my Dafabet account on 10 January 2026.

The amount was successfully debited from my payment account, but it has never been credited to my Dafabet wallet.

I have contacted Dafabet customer support regarding this issue and have provided the relevant transaction details and payment proof.

Dafabet has not credited the amount to my wallet, and I am requesting that the payment be properly investigated by their payment and finance team.

I am requesting that Dafabet trace this transaction and either credit the 16500 INR to my Dafabet wallet or return the money to the original payment source.

I can provide proof of the successful transaction and any relevant correspondence with Dafabet.

I have already waited for several months, and I am requesting assistance in getting this matter resolved.

Username - kunalchoundiye

Date of birth - <removed>

UTR - 601081229653

Transaction ID - 485042728

Transaction Date - 10-01-2026

Transaction Time - 05-08-19 PM

Deposit Amount - INR 16500

Payment Method- Jupay UPI

Receiver UPI Name- Dhinesh Babu

Receiver UPI ID- 8925239405-u77c@ybl

Resolved

₹16,500