Complaint #14 Dafabet Casino

Dafabet Casino refuses to assist properly on a software glitch and to pay my winnings

By Seven W.

10 years ago

About 7.30 a.m. 16th Jan 2016, i was auto spinning playing great blue via https://m.dafa888.com/en i won about few hundred and proceeded to play high king spinning about rm18-rm36 per spin and won up rm2525.39. i wanted to withdraw my winnings but the amount does not shows in the main wallet. I immediately message customer service to get help on the withdrawal but their dint understand and claim no such transaction so i took screenshots and email them. I was able to see balance in the game, lobby, or switching other games until about an hour the balance just go missing when customer services keep asking for the transaction id for the winnings which players are unable to check it in https://m.dafa888.com/en. I had loss a lot of money pass few months in dafabet and i m so frustrated that they been asking me to wait till today for the small amount that i have won they refuses to pay claiming that is still under investigation. I really feel unfair for this please guide me how to claim winnings that i had really won in dafabet.

Disputed Casino Dafabet Casino

Reason Software glitch

Discussion

AskGamblers

• Support Team

10 years ago

AskGamblers Complaints Team has been provided with a detailed explanation on this case on behalf Dafabet Casino management as well as a copy of the complete correspondence between their brand and the software supplier, Playtech in this particular case. Based on all the details and evidence we got, we can confirm that:

a/ transactions reported by player as 'not credited' were not found on the game servers /including all existing platforms/ despite the extensive search conducted by Playtech team;

b/ no software glitches and / or missing funds transactions were found for the time stated by the player;

Although player's screenshots seem to be legit, there is no way to connect these screenshot with player's account in an indisputable and unambiguous way and since Playtech team cannot find any of these transactions, we believe that player's claim in this particular case is not valid. And since this case is considered from the AskGamblers Complaints Team as non-valid, the complaints is being rejected and officially closed.

In case of a disagreement with our decision we recommend player to forward this issue and request further assistance from the relevant licensing authority directly.

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• United States

10 years ago

Are you trying to say i m making false claim? Did u think before shooting this email to me Mr Dafabet Casino Manager?? After many years being loyal sticking to dafa and recently pass few months since september to december last year i was being super active losing all my salary about 8k-15k each month only recently cooling down this month depositing lower amount and you could dare shoot this unreasonable email to me that does not make sense at all? I probably could not provide enough evidence that it just happen like that at that time but i m very sure your staff and you your self are are aware that your site is not stable and knows that my betting and winnings was real if not you would already terminated my account for making a fraud claim and you wont give me the disgusting bonus of rm200 to shut me up making me a fool rolling it up x 10 to get it which is hard for me to do that.

Your worse reason you gave me that you still dare confidently tell me just now your http://m.dafa888.com/ does not has any software glitch??? Dont you remember your first conversation with me your aware that the site is not stable yet and your technician is trying to improved it?? when is making so much minor lag on server problems crediting since your office has privately email selected players to bet via http://m.dafa888.com/ and it not officially posted at your official dafa website??? and it also cause problem today that dafa just credited yuan 800 ++ to my mobilebet account so suddenly without me depositing which is a yuan currency and my account is a MRY currency??? Do you think we players dont know mobilebet has not problem with its server when we bet on it everyday to rely for the rm50 mobile bonus boost the next day?? what you think we are??? i wont be so piss off you if you dont give me this explanation that your http://m.dafa888.com/ has no technical glitch or you telling me that your dafa casino software would not cause this problem because it was it very stable.

I m wasting my time talking with you because i do not want my relationship with dafa casino to be spoiled but you blew it up just like that without thinking overall. You really hurt a loyal player that really love dafa and hoping to be very comfortable in dafa till the end. Your decision that you blindly made is a very huge disappointment to me and my friends players in dafa especially one of my direct players that witness my betting and winnings.

MR DAFA CASINO MANAGER You and your staff are very clear that my winnings genuine but your server had issue as usual since first day that it fail to record my betting's that day so be a man and explained it your self to public.

Dafabet Casino

• Representative

10 years ago

Please be informed that this matter has been escalated to Dafabet management.
An answer has been given directly to the player.

Best regards

Dafabet management

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• United States

10 years ago

Can anyone guide me how to claim my winnings? so frustrated dafa customer service replying that the case still under investigation the same answer annoying answer for 10 days already... very huge disappointment dafa has given me

Dafabet Casino Complaint Stats

Resolved 1478 / 1551

Avg. Amount $1,138

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 874 out of 915 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Verification pending from 8 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1300 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

65h left

₹1,300

Withdrawal has not been credited to my bank account

Dear Team,

I made withdrawal of INR 1,00,000 on Sep 14 , in that 21k is refunded to my dafabet wallet but 79k is never credited to my bank account nor refunded to dafabet wallet.

I waited for the timeline dafabet mentioned to complete 1to 4 working days but it is already been 20 days till I haven't received the funds.

Whenever I try to contact them they're simply sending automatic replies

Transaction Id: 529077588
Transaction Date: 14/09/2026 08:26:46 PM
Transaction Amount: 100000.00

As requested by dafabet I have shared bank statement too but no response for that also.

Iam attaching bank statement here too for your reference.

Password to open statement: 10959190299

Please refund back my 79k back to my account

Regards

< Full name removed >

55h left

₹79,000

Account restricted and later documents are verified but still account not reopened

My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.

Resolved

₹4,700,000

Delaying verification and withdrawal since 8 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,66,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support

21h left

₹466,000

My withdrawal 100000 not given last 5 months and without any reason close my account

Dear Support Team & Management,

I am writing this in response to your recent emails regarding the arbitrary confiscation of my withdrawal request of INR 100,000.00 (processed/blocked on 2026-04-09 21:48:41 IST).

I strongly reject your decision to seize my funds under the vague pretext of "management decision" and "internal procedures." Merely citing internal policies without providing concrete evidence, specific logs, or exact clause violations is completely unacceptable and constitutes an unfair business practice.

Please be advised of the following:

Demand for Evidence: I demand a formal written explanation specifying the exact Terms of Service clause I am accused of violating, along with audit logs and evidence supporting your claim within 48 hours.

Regulatory Escalation: If my funds are not released or a valid proof of violation is not provided within 48 hours, I will formally lodge an official complaint against your platform with the

I have strictly adhered to all platform rules and operated in good faith. I expect an immediate re-evaluation of my account and the prompt release of my INR 100,000.00.

Failure to respond with a satisfactory resolution will force me to proceed with all legal and regulatory actions mentioned above without further notice.

Regard,

Transaction ID: 503536720

Date of Request: 09/04/2026

95h left

₹100,000

Account verification pending from 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,10,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

93h left

₹310,000

Deposit amount 20000 not credited

I am raising a complaint regarding a ₹20,000 deposit made to Dafabet.

Transaction details:

- Transaction ID: 529681859
- Transaction Date: 20/09/2026 at 10:33:11 PM
- Amount: ₹20,000

The payment was successfully completed from my bank account, and I have already submitted the required transaction proofs and bank confirmation to Dafabet.

However, Dafabet continues to claim that they have not received the funds and have not credited the amount to my account.

My bank has confirmed that the transaction was successful, and I have provided the supporting evidence to Dafabet. Despite this, the issue remains unresolved.

I request AskGamblers to review this case and assist in getting the ₹20,000 deposit either credited to my Dafabet account or refunded to my bank account.

Dafabet should also provide clear evidence if they maintain that the funds were not received, rather than repeatedly asking me to wait without resolving the issue.

Resolved

Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

Transaction ID: 528406947

Resolved

₹40,000

Unreasonable indefinite account audit

To the AskGamblers Complaints Team,

I am filing this formal complaint against Dafabet regarding a significant delay in my withdrawal and a lack of transparency concerning an ongoing account audit.

Timeline of Events:

On 09 21, I submitted a withdrawal request. Shortly after, the request was rejected.

I contacted customer support and was informed that my account was "under routine audit."

Since then, I have followed up with their support team daily. However, I have received nothing but scripted, repetitive responses stating that the audit is "still in progress" and that I must "wait patiently."

As of today, 09 28, it has been several days without any concrete explanation, evidence of suspicious activity, or an estimated timeframe for completion.

My Position:

I have fully complied with all terms and conditions and have not violated any rules. I believe this indefinite "audit" is being used as a tactic to delay payment. I have already attempted to resolve this directly with the casino, but their communication has been entirely unhelpful and non-transparent.

Desired Outcome:

I request that Dafabet complete the audit immediately and process my pending withdrawal without further delay.

I have attached screenshots of my account balance, the rejected transaction history, and my conversations with their support team as evidence.

Thank you for your assistance in mediating this matter.

Regards,

39h left

CN¥33,300

Two deposits were not received

Hello to the AskGamblers team!

I am asking for your help.

I made two deposits of 1,000 USDT (total amount: 2,000 USDT) into my account, but the funds never arrived.

I contacted support but received no assistance; they keep asking for the same information over and over, yet the money still hasn't been credited to my account.

It has already been two days. I am attaching the transaction hashes showing the transfer to Dafabet; I funded my account via the provider GDPay Digital USDT.

0x0db168b142f0fa53bd71390622f89991d1eccf34698c6892ad23634ae580967e

0xa24add4fb82c8c081f19a8d8543e76352eec47febb6674721771756654cacf89

26h left

$2,000