Ag awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Cosmik Casino issued an unfair refund

RESOLVED
rossmario United Kingdom
posted on November 28, 2014.

I came to play Live blackjack and there are two tables, one with a minimum of £5 and another with a minimum of £25. I managed to play on the £5 table and lost money until it closed(which I'm surprised about), I'm not a high roller so I do not deposit thousands but I was willing to risk a couple hundred on the £25 table and ending up winning. They did give me a refund on my last deposit as they declined my withdrawal for irregular play (can't bet more than 30% of original deposit) but they didn't refund me on the first couple of deposits for the irregular play that I had lost. I made 3 deposits of 25, 50 and 50.With each deposit I had broken the minimum bet rule which can clearly be seen in the bet history but was only refunded for the last one because I made money. I've been waiting almost 48 hours for a response to refund my other payments.

So main point is Verification Team is kind enough to refund only last payment even though I played "irregular" from my first deposit.

posted on November 25, 2014.

Hi Rossmario,

It's very unfortunate that your winnings of €125 were cut, but that doesn't entitle you to any refunds for previous deposits. This is due to that fact that such a system would be highly exploitable by players.

Kind Regards,

Cosmik Support Team

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds