Ag Awards

Cosmik Casino issued an unfair refund

Complaint Info
Disputed casino Cosmik Casino
Reason Refund declined
Amount £ 55
rossmario United Kingdom Message
Posted on November 28, 2014

I came to play Live blackjack and there are two tables, one with a minimum of £5 and another with a minimum of £25. I managed to play on the £5 table and lost money until it closed(which I'm surprised about), I'm not a high roller so I do not deposit thousands but I was willing to risk a couple hundred on the £25 table and ending up winning. They did give me a refund on my last deposit as they declined my withdrawal for irregular play (can't bet more than 30% of original deposit) but they didn't refund me on the first couple of deposits for the irregular play that I had lost. I made 3 deposits of 25, 50 and 50.With each deposit I had broken the minimum bet rule which can clearly be seen in the bet history but was only refunded for the last one because I made money. I've been waiting almost 48 hours for a response to refund my other payments.

So main point is Verification Team is kind enough to refund only last payment even though I played "irregular" from my first deposit.

Posted on November 25, 2014

Hi Rossmario,

It's very unfortunate that your winnings of €125 were cut, but that doesn't entitle you to any refunds for previous deposits. This is due to that fact that such a system would be highly exploitable by players.

Kind Regards,

Cosmik Support Team

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