I want to complain about the timeframe of the cash out of my winnings and i have won on 17 june 2011, its approved by Coolcat and if i ask when it will pe payed to me on my moneybookersaccount, i get the answer that it can take 20 businessdays after the approval! But thats is not what is stated on the site on the FAQ of Coolcat Casino!!
There is the text "Now that I’ve made a withdrawal request, how long will it take for me to receive my money? The time to process withdrawals is 2 – 7 business days to be processed. Payouts paid by Cashier checks are sent just twice a month."
but that is not what the live help Linda says to me. So i have to wait still 20 businesdays? thats all together more than 2 months and that is unbelieveble for me.
I have made screenshots of chats and i will send it.
Regards < name removed >
Moneybookers account: < email removed >