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Cool Cat Casino - Delayed payment processing, again!

RESOLVED
Posted on 28 May 2016

I have several withdraws waiting on cool cat. I withdrew two amounts of 2500 each and another for 1250 all at the same time back in April. So a total of 6250 for this one withdraw (but you can only request 2500 at a time). I was told that I am set up on direct deposit so my payment will be quicker now ( I waited 3 months for my first check)! Now I am getting the run around that they are having delays with direct deposit and asked me for information so they can wire money instead. I finally sent them info to wire money and asked for confirmation on when the wire will be sent. I have not received a response. It has been over a month and I have to keep emailing and requesting status on payment. I really enjoyed playing on this site, but if I have to fight for my payments every day it doesn't seem worth it. They need to pay me all they owe me. I also recently have more withdraws pending and they won't approve and process them until the others are settled.... This could take forever.

Posted on 31 May 2016

Hi eolsen123--

I promise--it's not going to take forever.

I've looked at your account and I do see that the first payment of $2,500 has already gone off, so I would expect that to land in your account by the end of the week. The second payment will go off no later than early next week.

I hope this gives you a bit of relief. ;-)

All the best,

Tawni

Posted on 02 June 2016

Received notification that I will receive payment in couple days but still not resolved as I have not seen the payment in my account as of today

Posted on 06 June 2016

Hi eolsen123--

I just wanted to check to see if you've received the payment? Please confirm.

All the best,

Tawni

AskGamblers
Posted on 09 June 2016

Dear @eolsen123,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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