when you start to withdraw, they said your winnings are void, they are big cheater or scam and people avoid to play on line.
Here the conversation with coolcat once request to withdraw.
I would like to file suit against these cheaters.
A site operator will be with you momentarily.
Hi! Thank you for using our LiveChat Service. This is 'Rob'. Please verify your Email and Phone Number while you wait.
sheiabdu55: [email protected]
Rob: Hi welcome, thank you for confirming your information. How may I help you?
sheiabdu55: i have given withdraw request for wiretransfer for 1000$ when can i expidite
Rob: Allow me a moment to check on that, I'll be right back.
sheiabdu55: r u there
Rob: I am working on your request. Thank you for holding!
Rob: Please keep in mind you are playing on a code that only allows Slots and Keno
Rob: According to your account you played Black Jack, Craps, Roulette and Bacarrat
Rob: That voids your winnings
Rob: Your $1000 are not cashable
sheiabdu55: i have won on slots
sheiabdu55: that was basket bull
Rob: But you can only play slots and you played 50% of your games on non allow games
Rob: As per code you can't player any other game besides slots and keno
sheiabdu55: listen i have played and won on slots which is basketbull
Rob: I understand that
Rob: But you also played Black Jack, Craps, Roulette and Bacarrat
Rob: Those games are not allowed
sheiabdu55: which i played on won cash
Rob: By playing those game you voided your winnings
Rob: But you can't play those game at any point
sheiabdu55: i need my money cash
sheiabdu55: after winning why u guys says llike that
sheiabdu55: most of winning on slots basket bull
sheiabdu55: go throught the history
Rob: Ok but you also played Black Jack, Craps, Roulette and Bacarrat. Those games are not allowed
Rob: If you have only played Slots it will be ok for you to cash out
Rob: But 50% of the game you played was on non allowed games
Rob: The bonus rules are clear
sheiabdu55: but nothing win on those games
Rob: Below you will find the bonus details.
Rob: Below you will find the bonus details.
Rob: 350% Match Bonus
Rob: Slots and Keno Only
Rob: No Playthrough
Rob: No Max Cash-Out
Rob: Redeem: WINTER350
Rob: Deposit $50 or More
sheiabdu55: yes i played slots and keno which it was allowed
sheiabdu55: and I won the game
Rob: The code say Slots and Keno only
Rob: Those are the only games you can play
sheiabdu55: so when can i expedite the payment
Rob: Your withdrawal will be deny
sheiabdu55: this is big cheating
Rob: And the funds removed from your account
Rob: Is the rules, the code is very clear Slots and keno only. Besides that we don't even offer bonuses for Craps, Roulette and Baccarrat that's also stated on the casino rules
sheiabdu55: hai i payed on which the game was allowed that is most of basketbull
Rob: You also won on black jack and that is not allow
sheiabdu55: ok remove the black jack what is the winning amount of slots?
Rob: That is not how it works, you played Black Jack, Craps, Roulette and Bacarrat. Those games are not allowed
Rob: That voids your winnings
sheiabdu55: ok remove the balck jack and roulette and bacarrat
Rob: •Unless otherwise stated, playing on the following restricted games while on a bonus will void any and all winnings generated: Craps, Roulette, Baccarat, Pontoon 21, War, Sic Bo and Pai Gow Poker
sheiabdu55: what about the slots which i ploayed
Rob: Unless otherwise stated, playing on the following restricted games while on a bonus will void any and all winnings generated: Craps, Roulette, Baccarat, Pontoon 21, War, Sic Bo and Pai Gow Poker
Rob: Those are the casino rules
sheiabdu55: what is the balance amount?
Rob: You agreed to them when the account was created
Rob: You don't have any balance to cash out
sheiabdu55: what is my deposit?
sheiabdu55: what is the game which i won on basketbull?>
Rob: You can't play those Craps, Roulette, Baccarat, Pontoon 21, War, Sic Bo and Pai Gow Poker
Rob: You played those
Rob: Your winnings are voided
sheiabdu55: you are saying the same thing
Rob: I wan to make sure you understand you can't cash out
Rob: Do you understand that?
sheiabdu55: when i enroll all the games are locked so i played on which the games are open especially slots
sheiabdu55: i am talking about withdraw u are teaching me..
sheiabdu55: basketbull is allowed or no?
sheiabdu55: is the basketbull in the slots or no?
Rob: The rules are clear and posted them above you agreed to those when the account was created also the bonus rules says SLOTS and KENO only!!!!
Rob: Yes it si
Rob: Is there anything else that I can help you with?
sheiabdu55: I won on basketbull
Rob: Did you also played Craps, Roulette, Baccara and BlackJack?
Erick: Hello Mr. Abdullah, this is the casino manager
Erick: I will assist you
sheiabdu55: sir this morning i was played with 200$ with bonus
sheiabdu55: I won on basketbull above 900
sheiabdu55: i suppose to withdraw but ur people talking something
sheiabdu55: i afraid
Erick: I already checked your account
Erick: and this is what happened:
sheiabdu55: how much i won on basketbull slots
sheiabdu55: can u tall me
sheiabdu55: tell me
Erick: you played other games with a bonus that was for Slots and Keno only. Even if you won on a slot game, you will need to start again since playing other games as Roulette, Craps, Blackjack is not allowed at all
Erick: you made two deposits of $100 each
sheiabdu55: listen once i deposit all other games was locked and i played only slots
sheiabdu55: especially basketbull i played and won
Erick: yes..but still playing other games is not allowed
Erick: this is what is stated in our Rules in the website
Erick: •Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bonus Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winning generated as a resulting from the use of a No Play No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met.
sheiabdu55: so where is my winnning money on slots?
Erick: any winning will be voided, removed.
Erick: you cannot cashout from those winnings
sheiabdu55: hai listen i won the game from basketbull
sheiabdu55: what i have played on other game winning is void as per your rules
Erick: but this is what we will do: we will place back your first deposit of $100 in your account again. You can play with them and we can also add a bonus on top of it. Once you have played this $100 then we will put the second deposit back in your account so you can play it too
Erick: •If a player has used a No Play No Max bonus and has completed the playthrough requirement but proceeds to play a restricted or prohibited game, this will result in their winnings being voided. The rules of the bonus will continue to apply even after the playthrough requirement has been fulfiled.
sheiabdu55: i need all of my money
Erick: this is the link on the Rules where you can read those conditions:
sheiabdu55: i donot want your rules i know ur rules
sheiabdu55: iam asking as the your rules, i won the game of slots on basketbull
sheiabdu55: can you give the report of it
Erick: one moment please
sheiabdu55: i always go to vegas and hollywood casino. now i understand why people not trust on online game
Erick: you played 778 spins in Baskebull and won $410 on that game
sheiabdu55: so the withdrawble amount is 410$
Erick: no, you cannot withdraw any amount since you also played other games
sheiabdu55: so what are you going to do
Erick: the rule does not say you can cashout only what you win on the slot games
Erick: we will remove all the balance in your account
sheiabdu55: you run this casino for fun or money?
sheiabdu55: people won and make a tricky work
Erick: and will put back the first $100 of your first deposit so you can play again with it. I can add a bonus but you need to play only the games allowed on that bonus
sheiabdu55: i need 200$ WHICH I DEPOSIT TODAY
sheiabdu55: ALSO I PLAYED A LOT WITH COOLCAT AND LOST LOTS
Erick: we will first put $100 for you to play with
Erick: once you have played this $100 then we will put the other $100 for you to play with
sheiabdu55: i ALREADY WON A GAME OF 1000 MORE
Erick: I will adjust your account now
sheiabdu55: WHAT ABOUT THE CHIPS WHICH I WON ALRADY
Erick: I will remove the balance and the pending cashout, and will put back the first deposit of $100
Erick: so you can start playing again
sheiabdu55: I NEED MY 200$ BACK
Erick: you mean in your casino account?
sheiabdu55: WHAT ABOUT WHICH I WON AND SPEND 6HOURS ON PLAYING?
Erick: you cannot withdraw any of your winnings
Erick: even more...remember that our bonuses are not cashable
Erick: so even if we approve the $1000, which we will not. then we will need to remove $700 of the two bonusese you took, leaving just $300 for you to cashout
Erick: remember that bonusese are not cashable
sheiabdu55: GIVE THE WINNING AMOUNT OF SLOTS ITSELF
Erick: by putting your deposits again in your account and playing only the allowed games you have more chances to win more money
sheiabdu55: BRO i LOVE CASINIO
Erick: no..we cannot approve any winnings coming from these two deposits. Again, you played not allowed games
sheiabdu55: PLEASE GIVE MY WINING CASH OF SLOTS WHICH YOU SAID 440$
sheiabdu55: + 200 MY DEPOSIT
Erick: I will remove everything now and will credit the $100 again
sheiabdu55: FOR WHAt
sheiabdu55: you said 300$ for cash out
sheiabdu55: ok deal 300+ 200 = 500 cashout
sheiabdu55: please agree
Erick: no..that was just an example about the bonuses not being cashable
Erick: no..we cannot agree. I am sorry but you cannot cashout from these deposits
Erick: that is final
Erick: I already removed your balance and pending cashout
sheiabdu55: so what is the amount cashout?
Erick: I will now add the first $100 deposit. Would you like a bonus on top of it?
sheiabdu55: i have played 200$ 100+100$
Erick: yes...I will add $100 first....you can play with it,...then I will add the other $100 once you have played the first $100
sheiabdu55: my total amount is 1098.32 (bonus 700) = 398 is the payment
Erick: no..you cannot cashout anything. Your balance has been removed
sheiabdu55: are u there
Erick: I am here
Erick: I will now add the first $100 so you can start again. Would you like a bonus on this first $100 ?
sheiabdu55: add 200$ + bonus
Erick: I will do $100 first
Erick: with a bonus
sheiabdu55: this is not favour
Erick: once you have played this I will add the other $100
sheiabdu55: can you do onething can you give my money back
sheiabdu55: which i played today
Erick: one moment please
Erick: let me credit your account
Erick: all set
Erick: your account balance is
Erick: Playable Balance: $900.37
Erick: $200 from the deposits and $700 from the bonus
sheiabdu55: so i can play only slots
Erick: I wish you have good luck and be able to cashout
Erick: yes...you can only play slots or keno
Erick: nothing else
Look the above chat, so u guys know how the cheat the player.