You asked "Also, there is an issue of a chargeback made against the casino. I've addressed this in the email--I'd appreciate your reply to this as quickly as possible."
So you are saying you are deducting $550.00 from my winnings, disputed charge ($250) and along with a $300 fee, which is imposed by our processor.
My card was compromised, The bank alerted me.... there was charges from the following
< company names removed > and much more names. I don't know how you people do business, but when looking up these names the searches came up with clothes shops, sun glasses shops, place from china not Cool cats. I told them that i was playing at Cool Cat Casino, They said there it no Cool Cat charges on these transactions. So they done an investigation and found the following. I also addressed the Cool cats about this, and ask are these names affiliated with any of the names they said they can't discuss that with me. Wouldn't this sound a little fishy to you? I gave Cool cats the opportunity to answer me,
So I have the rights to question ? but know one would answer me. So if the cool cats come under any of the above names that's why there was a charge back as you say. Sorry but i know when i make any purchases the name of the business name would be against that name on the transactions. So i ask you would you feel that was a reason to question?
I have played many online casino games and never had a problem in getting my money or transferring money back to my account. So i will say lesson learned for me. One thing I would say is that I have never heard of any company that can take your money and have this much problem getting it back. So moving forward maybe you should have Bermuda cant play at your casino and state the name of were the money is going on the transaction.... Also I told you that i was block from emails and also getting on your casino site.
Can you please tell me when would you be making the next payment please?
Ps: The moneyshop it not open yet I will inform you when i receive it