Ag Awards

Cool Cat Casino - Owes Me 450

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 450
123charlie Louisiana
Posted on December 17, 2019

I first made this cash out 2 months ago and kept getting rejected because the kept saying i never submitted photos of cc but i did multiple times they just where not reading my emails. Now its been weeks since the withdrawal was accepted this time told me to contact them after 10 buisness days for update then was just told to wait longer, but wierd thing is someone from cool cat made it not me and it went through but still no payment. I sent them my bitcoin info multiple times to make it easier for them to send payment but i never i mean never get a response from them. They have nobody reading emails apparently and this experience has been horrible honestly.Any help would be appreciated,thank you.

Posted on December 21, 2019

Hi Charlie--

I've reviewed your account and I've read your last chat with our support agent. You have threatened to issue a chargeback, which we take very seriously. Any time we receive threats of chargebacks, we respond by closing the account, permanently.

In this case, this worked out well, as you requested (in the same chat) that your account be permanently closed.

We will not be paying your withdrawal (your winnings have been voided), as we cannot foresee whether you will follow through with your threat of chargeback.


Posted on December 25, 2019

Dear @123charlie,

Please let us know if you have threatened to the casino with chargeback. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Thank you for your cooperation.

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