I have deposited over $1000 into Coolcat in the past month. I won on 3/8 and requested withdrawal of the $1000 the $650 was approved and I'm still waiting on the money. Now I just won $5400 in one slots tourny and $550 in another the same day - Tuesday 4/8. I had another withdraw request of $1150 still pending and put in for $2500 of the new winnings. I emailed them to inquire about the two previous ones, and when I logged back into my account all of my money was gone then I got an email stating my withdrawal requests were denied and they approved a manager to go in and take the rest of the money. When I inquired on this they said I mixed bonus' and played wrong games. No, I always only use one bonus at a time and play down to below $5.00 or request a withdrawal before using another. The coupon codes I used when I won the tournys and the last $1150 were Shark350 and Lucky350 or Lucky375 all 3 bonus' were match deposit bonus where I did a deposit, and they were all 3 no rules bonus'. I did the playthrough and when the money was in my "cashable/withrawable" amount I then played the tournys, now they are disputing this and have closed my account. They owe me this money! I explained to Chris my VIP manager that I never played tables or tournys with the bonus amount, only my winnings and if you try to play a tourny or table game while on the bonus it doesn't let you. Now they are saying that because I played a couple hands of poker and craps - winning the money in the tournys it voids all winnings. How is this when the money I won is mine, not a bonus and the bonus was played through and on top of it a "no rules" bonus. Please help me it's now been 2 days since all of this happened and I still can't get into my account and haven't heard anything from their "investigation" OH and they also closed my account with their sister casino after I had just deposited $125 there too.