I've been a lurker here for awhile seeing what casinos to steer clear of based on complaints and I have seen a lot of complaints about Cool Cat. Up to this point I have never had anything bad to say about them other than slow payout. I love their bonuses and always make sure to follow the rules for them. I learned a hard lesson the first ever time playing there and I have played there for many years. Well now I'm bitching.
My withdrawal was approved on 4/3. Here I am on the 23rd and have not gotten my money. Its always been for as long as I have been with them 7-10 business days for approval, 7-10 business days for payment to be sent. I email and ask when my check will be sent and was informed 4/5, 4/6 & 4/11 were holidays , fine I will accept that. So that puts me at 4/20 as my 10th day. I email and am being told its 10-20 business days and they can not tell me exacly when it will be sent. I find this totally unacceptable. So I email a person I have dealt with before at Cool Cat as well as somebody at Gwages to try and push this along.
Well the person at Cool Cat isnt there any longer and no response from Gwages. So I come to this site and I get someone else's email at Gwages and sent an email to help escalate and push this along. 27 hours later still no response. I am trying to figure out why this casino would be disrespectful to someone who has been a member for years risk losing their business and then have them go around all over the internet and talk people out of playing there. Not very good business at all. I didnt bitch at the times I lost and there were enough of those and I didnt say ooooo let me play and I will send the money in I lose in 20 business days.