On 9/25/09, I requested two seperate $2500 withdrawls.
On 10/09/09, they approved $1500, and left $3400 pending. I have had several conversations with the livechat at the withdrawls departmet.
On 10/12/09, Carolyn told me "the finance dept. is taking about 10 business days to send the funds after approval, so from the day of the approval, you need to add 10 days until funds are with you". Well, that would be 10/23/09.
On 10/16/09, I decided to check back with them and spoke with Lilly. After checking she tell me: "The transaction was approved Frinday 10/09 afternoon, that means was sent to the processor until the next business day Tuesday 10/13. The payment takes 10-15 business days after the processor received the transaction. The time frame is just starting".
On 10/21/09, I contacted them again, and once again, got Lilly. This time she told me "so sorry! The payment of the approved $1,500.00 is scheduled by the first week of November". I once again contacted them on 10/29/09, and Lilly tells me "The payment of the approved $1,500 is scheduled by the end of the next week". Well that puts it in to November, not by November. I am getting nothing from these people but continuous lies and am growing very tired of it.
If there is anything you can do, it would be greatly appreciated. I have printed out or saved every single livechat conversation I have had with this casino. I will be glad to send those to you if you need them. My email address is [email protected]