I deposited into there casino, with a huge match bonus no rules. Sounds to good to be true...I guess it must be!! I won a nice amount of money pretty quickly, around 800. I played still for quite sometime. I finally decided I played enough I was down to 350. I requested withdraw at that time. Shortly afterwards emailed them all the neccasary docs. to withdraw as it was my first time. Well the next day I contacted them just to ask about the proccess, make sure they got docs., ect and they said up to 48 hours for the proccess, and while I have pending Withdraw they have to lock my account until complete. Well I waited then tryed to speak with someone on livechat see if they were finished. That customer serveice rep. Told me my acct was closed for suspected "fraud". I was confused as to why they flagged it and baffled that they wouldn't tell me. I told cust. Service rep. that those were false allegations, he kept talking to me like I was a criminal. Implying I stole someone elses card and used it, Itold him for the 10th time that was completely untrue it was my card it has MY NAME ON IT!!! So then he "suggests I prove that" I honestly feel like he thought it was funny. He kept repeating himself, not reacting to what I was saying at all.I told him 3-4times it was my card they received my credit card authorization already, which is very much proof. I felt as though it was a game to him. So finally, he was just like oh yea were proccessing your doc. Still check back!!?!!??? Again I checked back and they said it was not approved my accnt. Would be permanetly closed due to the fact I had an accnt already. I had used that acct for a couple years. I haven't gambled online for quite awhile, I didn't remember if I had acct there, so I definitley didn't remember login-password. And that accnt has an email address that has been closed for sometime. I thought most casinos automatically close ur accnt after so long due to inactivity??? Bottom line is They have terrible cust. Service and simply do not want to pay out!!Way to treat depositng players!! Coolcat casino is a ripoff.
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