Ag Awards

Cool Cat Casino - Complaint

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 368
Posted on July 23, 2014

I have been playing here for a while and got up to vip status which gave me bigger bonuses on my deposits 310%. Here recently I have been fortunate enough to win 2300 dollars and made my withdraw. I get an email saying they will no longer be giving me any bonuses that do not require a p;laythrough amount. I am affraid I wont see my 2300 dollars now also. I have received a payment of 900 dollars from them a few weeks ago on a previous withdraw but I am worried I will not see this withdraw. Please help

Posted on March 30, 2012

I think they took my vip bonus away because I actually was winning.

Posted on April 2, 2012

Dear Player:

I will go ahead and check into your account and will get back to you accordingly.


< name removed >

Posted on April 3, 2012

I am also still waiting on both my withdraws of 2000 dollars and 332 dollars.

Posted on April 4, 2012

Dear brobee09

Your Fedex Tracking for a $368 Check is available

Shipment Dates

Ship date Mar 30, 2012

Estimated delivery Apr 4, 2012 by 7:00 PM


Mansfield, OH

Please contact CS and request the tracking number. We are not posting it due to security reasons.


< name removed >

Posted on April 19, 2012

Dear Brobee09:

Please confirm you've received your $368 Check.


< name removed >

Posted on November 16, 2013

Dear @brobee09,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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