Ag Awards

Cool Cat Casino - Non Payment

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 2150
Posted on July 16, 2014

I have 3 withdrawals pending since 1/12/10. I have received only 1 email reply from Henry in the withdrawal dept. stating that all 3 withdrawals were OK for payout - the casino was just backed up from the holidays. I have sent 14 emails to live chat and the withdrawals dept. All have gone unanswered. I even had the attorney handling my divorce contact them but they told her she needed to email the manager. he has advised me that the legal recovery will be very lengthy, so I am trying to resolve this without her intervention. The withdrawals are as follows (625.00 825.00 AND 700.00). I would appreciate any help you can give me, thanks.

Posted on March 20, 2010


This is Steve Affiliate Manager for Gambling Wages and I have great news for you. I have been in touch with the Finance Department of the casino and I will be sending you an email soon and providing you with tracking information for the money you are waiting for. I appreciate your patience and apologize for the delays, but beginning next week I should have this information for you.



Posted on March 21, 2010

Hello Steven and thank you for responding....

I did get a call from "James" at Cool Cat, today 3/20/10 . I appreciate their response to my complaints, however they only mention my last withdrawl of 700.00.

As stated, my first 2 withdrawls were on 1-12-10 for 625.00 and the other on 1-14-10 for 825.00 Could you possibly find out why my history has been deleted?

That is what is most upsetting!! Its like they are trying to make it appear that my first 2 withdrawls dont exist !!! Fortunately, I saved all of my emails with their withdr­awl­s dept. acknowledging that ALL 3 withdrawls were approved for payment. Can you pls keep me posted as to any updates. ? Although it was nice to hear from them, they only stated that they are "working on it" and that there are others ahead of me.. (I dont doubt it)

Also, whats troubling is the fact that they are still operating without sanctions or restrictions. Very unfair business. I am considered a VIP in th eonline gaming industry and have been wagering for 14 years. What a shame, im good for thousands upon thousands.

Not in that casino anymore. Thats for sure!! LOL

Have a great weekend and thanks,


Posted on March 22, 2010


Please get in touch with the casino's withdrawal department as all 3 transactions are ready for you. Do get back to me to confirm that you received your money.

Thank you,


Posted on March 23, 2010

I have received payment on all three. Thank you

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