Dear Sir, dear Madame,
Contrary to the Casino´s speculation, I would like to confirm that my SOLE interest is to retrieve the rest of my winnings that are due to me. The image of the Club Gold Casino, and damage thereof, depends on its own actions. A reputation, whether good or bad, is earned. In my case I won approx. $37500 in January 2012. But it is now November 2012 and $14000 is still outstanding!
Now let´s keep to the facts: The Terms and Conditions of Casino state that a maximum of EURO 5000 can be paid each month (this makes roughly $6400 at an average exchange rate of EURO 1,00 = $1.28). So my winnings of $37500 equate to approx. EURO 29296. This should have taken 6 months to pay out. I won on 9th January 2012 and received a first payment on 31st January 2012 of $5000 (= EURO 3900). With 5 further payments the winnings should have been fully paid out by the end of June 2012.
Instead this is what happened: on 29, Feb. 2012 I received $1000! (= EURO 780). That´s right, a mere EURO 780 !! Now we begin to talk about "image" and "reputation"! Who is responsible for this "image"? Nobody other than the Club Gold Casino!
So outrageous was this that I was forced to complain to the online chat team. In the following month, March, I received a payment of only EURO 3125 ($4000). Again, here we are talking about "reputation", this being damaged by no one else other than the Club Gold Casino. These are just 2 examples of many.
It is now in November 2012 and I am still owed $14000! I have supplied the casino with four payment methods: 1 - My bank current account with international IBAN-No.; 2 - Visa Card; 3 - Mastercard; 4 - EcoCard. The Club Gold Casino made the first payments on to my current account, and then claimed that all of a sudden this didn´t work. On the casino´s request I supplied my Visa card details. The casino maintained this didn´t work either. Again the casino told me to register a new payment method, so I registered my Mastercard. The casino replied this time that this didn´t work either. The casino specifically requested that I then register an EcoCard. In September 2012 I received EURO 1172 ($1500), and in October the magnificent sum EURO 16 ($20)!!! Following this the casino informed me that payments to my EcoCard do not work any more (all of these payment methods work for me all around the world, for casinos, Ebay and all general online services, only Club Gold Casino seems to have a problem with them!). Now we are again talking about "image" and "reputation".
In the previous comment (4th November) the Club Gold Casino is impertinent enough to say that I am delaying the payment and that I am damaging their image!! Not only does the casino not take responsibility for its own actions and image but has the audacity to put the blame on the player who has done everthing in his power to claim his winnings (including my numerous email messages which were never answered).
In addition, and firstly, the casino is requesting me to register yet another payment method. For what? Ok, I could go to the trouble of registering a new Moneybookers/Skrill account, and then be told by the casino that this doesn´t work either. Due to its own actions the casino has reduced its trust rating to zero. The casino´s actions I can only class as games now.
To rectify this I am requesting a factual statement from the casino why each of the 4 payment systems already registered with them do not function, although two of them have already been shown to work, and all of them are otherwise fully functional payment transfer methods working for me and everybody globally.
In addition, and secondly, the casino is withholding any possibility of me making an further application to withdraw my winnings. The Club Gold Casino withdrawal system requires the player to make an application for a withdrawal and at the same time specify a payment method for this. In my case, I have done this four times, designating the above stated methods to the individual payments. The total remaining amount of EURO 10900 ($14000) is "tied" to these now "non-functioning" withdrawal requests. My winnings are thus locked and cannot be released for designation to other payment methods. This alone is a SERIOUS issue - this money MUST be released by the casino immediately!
Finally, please, no more games, no more excuses! If the casino is genuinly interested in its image and reputation, it should apologise for their delay tactics which have caused immense stress and frustration (as yet I have sensed no trace of regret in any of the replies).
The only image-saving "solution" in the eyes of myself, and I am sure many others who wish to inform themselves where they can get fair play, is for Club Gold Casino to make a payment of $5000, as stated in #2 of my previous response (only two days of the 5 working days remaining), with following monthly payments until the total of $14000 has been paid off.
Anything else would lead to negative consequences for the Club Gold Casino´s image and would be self-inflicted.
< name removed >