I made $50 deposit and received %200 $100 NO-WAGER bonus.
I was lucky that I received 100 free spins on my first spin in the Easter Surprise slot.
I won $340 and decided to spot playing and make a withdrawal. But before that I converted comp point to cash and got extra $66.
The cashier didn't let me to make a withdrawal and I contacted the support via chat.
They told me that my bonus stuck and asked me to contact them again next day.
Next day I received a call on my cell from support and the gentleman to remove bonus from my account and make withdrawal on my winnings manually. I agreed and after 10 minutes I found that I have only $50 on my account.
I contacted the support again and got the following response:
"Your account was reviewed by the payments team and since it was only one lucky spin you played, and then converted and withdrew your comp points, it was considered bonus abuse so the deposited amount has been returned to your account "
But the bonus was no-wager and I don't see why I can't make a withdrawal after 1st or 10 or 100 spins.
And I also lost my comp point money which are result of my previous games.
As i understand the purpose on no-wager bonus to let a player win some money using a bonus and make a withdrawal at anytime.