I' ve made two withdrawals at 22th Oktomber, of 2.000 euros each one, but casino says that first they pay to me the first withdrawal of 2.000 euros and then the other one withdrawal of other 2.000 euros. Ok since now. But from 22th Oktomber 2013 since now (14-11-2013) is so much time. i speak every day with my account managers but they say that the money will come soon to my account. I think they dont want to pay. Am i wright?