Ag Awards

Club Gold Casino - No withdrawal

Complaint Info
Disputed casino Club Gold Casino
Reason Delayed payment
Amount € 4000
Posted on July 16, 2014

I' ve made two withdrawals at 22th Oktomber, of 2.000 euros each one, but casino says that first they pay to me the first withdrawal of 2.000 euros and then the other one withdrawal of other 2.000 euros. Ok since now. But from 22th Oktomber 2013 since now (14-11-2013) is so much time. i speak every day with my account managers but they say that the money will come soon to my account. I think they dont want to pay. Am i wright?

Posted on November 15, 2013

Please be advised that we have been in contact with the player and explained the situation.

The player will definitely receive his funds and we will be happy to provide an update shortly.

Best regards

Dino G

Club Gold Casino

Posted on November 15, 2013

Yes its true Christos from payments department of club gold casino told to me that i have to change my payment method, they told me that yesterday bat i didn't does this, i'm very sorry Thanks to CGC, and Dino G. too

Posted on November 15, 2013

 Is this complaint solved?

Posted on November 17, 2013

Yes club Gold Casino deposit all my withdraws 4.000 euros in a day thanks a lot, the problem was with my payment method.

Posted on November 18, 2013

I would like to thank the player for his swift cooperation in solving this matter.

On behalf of the casino, I would like to also congratulate the player once again for his win and wish him all the best!

Best regards

Dino G

Club Gold Casino

Posted on November 25, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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