Hi please help I am a member at many playtech casinos and never had any problems with the casinos in general or being paid winnings
in every casino i have taken a bonus on I basically play meet the wager requirements pay the bonus back and cash out simple until now!
I joined club gold casino and was isued a bonus that required 30x back i started play and was a couple of thousand up and for the first time ever i won a big jackpot on the proggresive marvel games
I was chosen and entered into the progressive jackpot game and chose the right boxes and won the marvel super jackpot of $57.702 I have been waiting for a win like this all my life so was very very happy, I checked my account and added up what the wager requirement was and sat there and played until I had satisfied well over the 30x wager so I then read the terms and saw a piece that said
Should you wish to play on any of our progressive jackpot slot games, this wagering requirement shall increase to 85 times:
So i thought right better contact support team and find out how i was exactly doing so contacted the casino to ask how I could start collecting my winnings half exspecting to get asked to have my photo taken with a cheque for the website, and i was told by customer support I could only collect $1000 and the rest would be taken from my account??? i asked how do i collect the rest and they said you cant! in shock I explained againI have just won the super marvel jackpot Im a jackpot winner how do i collect my prize? then i was suspiciously told that the system has just come up with a warning of other accounts in your name/household you are only aloud one account per household we are now suspending your account?funny how it was fine before they realised $57.702 was in the account I said no way I am the only person with a account I live alone with my teenage son who is too young to gamble there is no way theres another account im the only person here I was then told someone would be in contact and the box closed???
I called customer services straight away by phone and was told it was being looked into
as you can imagine this has left me devastated and sick i cant believe i actually finally win big for once and its being disputed
I have also contacted playtech and explained the details to them and checked the result website www.jackpotgraphs.com and the win is registered on there £57.702 paid I have copied this aswell as the terms and conditions page from the club gold site
I have gone over and over the terms and conditions and unlike nearly every other playtech casino I have played in in this one there is a line that says:The maximum amount of winnings which may be withdrawn in relation to the Welcome Bonus is EUR 5,000, no explanation just that which could have a number of meanings i thought it meant your first withdrawl is limited to EUR 5000 normally you pay the bonus back on your first withdrawal
howether it does not state anywhere in the terms that a player cannot play on the proggresive jackpot slots or that a player cannot claim the jackpot if won! if this is the case then it SHOULD BE STATED CLEARLY you cannot win the progressive jackpots! or if you win a proggresive jackpot you will not be able to collect! there is nothing like this there
if it is not stated then it is very misleading as why would anyone play the big jackpot games if your not aloud to claim the big jackpots? they wouldnt! basically they play the proggresives purely for the chance they might be lucky enough to hit a big jackpot just like i do
Also if you cant win or claim a jackpot then you should not be able to play that game, or more importantly you definetly should not be entered into the main jackpot part of the game in the first place if you cant win the prize.
I strongly believe that if your lucky enough to get chosen to enter the marvel jackpot game let alone be lucky enough to win one of the big jackpots as it is such a rare thing, I realy think the casino should do the right thing and honor the jackpot.
I cannot tell you the amount of stress this has caused me hearing this news today i thought I was going to have a heart attack I am as I mentioned before completley devastated and would appreciate any help or advise you can offer concerning this matter.