Club Gold Casino - account locked for no reason

wheeler00 United Kingdom
posted on April 29, 2013.

i have had an account with this casino for some time now made a lot of deposits and made a few withdrawls. i used to get a lot of emails with good offers that was until i made a few withdrawls then the emails stopped so i didnt realy bother with the casino for a while then i tried to log into account but the account is blocked. i am reciving this message (account blocked for security reasons) i have sent the casino 5 emails asking why account is blocked but they dont reply. why would a casino do that when i have already had all my docs user name at casino is H5R70768512 can askgamblers find this out for me thx

posted on May 11, 2013.

Please be advised that we will be providing all the necessary information to AskGamblers shortly.

wheeler00 United Kingdom
posted on May 13, 2013.

hi askgamblers i have recived an email saying that my complaint will be closed if i dont responed but there is nothing to responed to as glub gold casino have not done any updates as seen in there answer there is nothing i can do as this casino has blocked me from logging into thier casino for no reson thats what the complaint is about

posted on May 14, 2013.

 Player's account has been closed in this cases, because of the breach of the following casino rules:

3.20. The Casino reserves the right to close Your Player Account at any time without prior notice and to remit to You the amount standing to the credit of Your Player Account, subject to any withdrawal fees, at the Casino’s absolute discretion and without any obligation to state a reason for this decision.


4.3. You shall be courteous to Your fellow players, to Casino staff and in chat rooms at all times and shall not make any offensive or rude remarks in relation to the Casino or its staff, associates or players. Any inappropriate behaviour on Your part which comes to the attention of the Casino may result in the blocking or closure of Your Player Account.


It means, this complaint is solved!