Complaint #5 TTR Casino

Closed account and not paid $240

By vinayda

9 years ago

Good afternoon. 12/04/2016 I made a deposit of $ 80 ttr.kasino. I play roulette and won $ 240. During the game, only used my personal funds. Immediately after winning my account was banned. In the mail came the following message:

"Your casino account is closed, all funds confiscated for fraud (contract for the purpose of the game abusing bonuses).
Best regards,
TTR Casino Support Team! "

I want to clarify that I am playing on my money, no bonus money is not used, other accounts are not opened. But the casino management to close my account and not paid the winnings. No obyasneniya I did not get. At Casino dialogue it is not - I was not even allowed in the online chat.
I was able to contact the owner of the casino. He asked to contact him on video (on Skype), to show their documents, their face and show evidence of its payment system. I am ready to provide all necessary documents in accordance with the rules of the casino and the regulator. But these demands are illegal. My account is blocked for no reason, a prize taken away for no reason. I want to return my deposit and winnings.

Disputed Casino TTR Casino

Reason Account closure

Amount $240

Discussion

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf TTR Casino management that player violated their Terms&Conditions and more specifically the quoted rule below by creating multiple accounts.

"Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.

All bonuses are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc), IP, and shared computer, e.g. public library or workplace."

Based on the above we consider player's complaint as invalid and it is being rejected.

The complaint is now officially closed.

TTR Casino

• Representative

9 years ago

Hi again, AskGamblers team.

We've sent all evidence by e-mail. Thank you.

AskGamblers

• Support Team

9 years ago

Dear TTR Casino,

Please refrain from using inappropriate epithets from now on.

Can you please send all evidence directly to the AskGamblers Complaint Team to support@askgamblers.com so we can examine them.

Thank you for your cooperation.

Inactive user

9 years ago

1. I did not use the free bonus of rotation of the rotation for the game. I did not activate them. I did not get cash bey or other bonuses. I just played on my personal funds and all.
2. I can not understand what I am accusing the casino. What these screenshots? Evidence that other people are playing casino? What does it mean to me? According to the rules of the casino one person can create one account. I have 1 account, I play with one PC. What exactly am I broke? For that you have blocked me? Casino spokesman puts me obineniya anything they do not eat. So it is possible to ban any user. My requirement remains in force - give me back my deposit of $ 80 and win $ 160.

TTR Casino Complaint Stats

Resolved 0 / 3

Avg. Amount $2,996

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

TTR Casino Complaints

See all complaints for this casino

Not paying withdrawal

I have a problem with withdraw from TTR casino.

I`ve made a deposit which was really long operated ( about 3 days ) from skrill.
They approved deposit, but I cannot withdraw winnings from TTR casino due their "tech issues" about 2 weeks for now.
Full ignorance, support block, no other options to withdraw for me.
Asking for help. Thanks.
If needed can provide all support writings and any additional info for this case.

Unresolved

€200

Failed permanent account exclusion

Hi. I've tried to solve this issue with ttr.casino, by email, without any relevant response.

March 2, 2019 I wrote to the casino, forced them to close my account permanently due to extreme gambling issues. March 3, I got the respond that "Account is closed forever" (Have email proof)

Couple weeks ago I failed, and suddenly went to ttr.casino. Without any problems I logged in to my account, made multiple deposits - without any restrictions.

When I cleared my mind and reached the daily limit on my creditcard, I realized - this account should have been unavailable?

Found email proof, and asked in livechat, how this happened?

The answer I got was that "it was caused by a tech issue, but now its closed"

The livechat agent agreed, that it is caused by them, and that account is now closed again. As a consequence, i find it irresponsible that this can happen? Im aware tech-issues aren't made in purpose, but due to "responsible gaming" this is a huge fail of responsiblity.

As they already agreed that the mistake is theirs, i've requested a refund of every deposit made in this "session". A week later I got rejected immediately - after I send a reminder to them. Since then I haven't got a respond from them.

Hope you will help me in this case, as this is just not supposed to happen with permantly excluded players. A casino must have a responsibility to respect such a decision - especially when its clarified that it is due to gambling issues.

I expect a full refund of every deposit made in April 2022.

Let me know if I should send proof og exclusion. Doesn't seems to be possible to attach files?

Kind Regards

< full name removed >

Unresolved

€4,585

Confiscated winnings for weird reason

I had a nice win of 3672.50 EUR at TTR. Very short time after I requested a withdrawal, I received this email: "(...) Unfortunately, you have been issued with a bonus which you a not eligible to get. You have misled our support with BTC deposit. According to our Bonus Terms - "18. TTR Casino management has the right to void any bonuses or winnings obtained through suspected deceptive behavior. ", all your winnings are confiscated and your initial deposit reinstated. (...)" As I thought they might have committed an error, so I wrote them, and now it is two weeks and I still didn't get any reply at all. I don't understand at all what happened, the only thing I know is that I wanted to make a Bitcoin deposit, then couldn't find the login information for my wallet any more, so I deposited by instant bank transfer. The bonus originally hadn't been credited, so it was credited manually by after requesting it in the chat. Then I won, completed the wagering requirement and requested a withdrawal, and now this, and total silence.

Unresolved

€3,673