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TTR Casino - Closed account and not paid $240

Complaint Info
Disputed casino TTR Casino
Reason Account closure
Amount $ 240
Inactive user
Posted on December 5, 2016

Good afternoon. 12/04/2016 I made a deposit of $ 80 ttr.kasino. I play roulette and won $ 240. During the game, only used my personal funds. Immediately after winning my account was banned. In the mail came the following message:

"Your casino account is closed, all funds confiscated for fraud (contract for the purpose of the game abusing bonuses).
Best regards,
TTR Casino Support Team! "

I want to clarify that I am playing on my money, no bonus money is not used, other accounts are not opened. But the casino management to close my account and not paid the winnings. No obyasneniya I did not get. At Casino dialogue it is not - I was not even allowed in the online chat.
I was able to contact the owner of the casino. He asked to contact him on video (on Skype), to show their documents, their face and show evidence of its payment system. I am ready to provide all necessary documents in accordance with the rules of the casino and the regulator. But these demands are illegal. My account is blocked for no reason, a prize taken away for no reason. I want to return my deposit and winnings.

Posted on December 5, 2016

Hello, AskGamblers. Hello, mr. Abuser.

Our answer for you mr. Abuser is the same - your account and dozens of your's duplicate accounts have been blocked with balance confiscation for fraudulent bonus abusing.

Explanations for AskGamblers:

1. 9 different accounts have been registered on 28th of November.

2. Every account took bonus - 100 free spins without wagering requirements on Jack and the Beanstalk slot (our special promotion, which took place on 28-th of November) and withdraw the money without placing any real bets.

3. Every account logged in from the same place (Cherkassy, Ukraine), using the same deposit method.

4. 4th of December those 9 accounts were divided into 3 "Trio". Every account from "Trio" deposited the same amount - $ 80. Every account took our welcome free spins bonus "TTRFS50". You can see the deposits on the first attached screenshot.

5. After that, those 3 accounts from "trio" opened LIVE roulette table and placed the same 80$ bet on 3 different dozens (1:3 win) in the same game round. As you can guess - money from two accounts transfered to the third (to emitate gaming process). Then the third account orders a withdrawal and all 3 accounts played the freespins. More over, on the next day (if we hadn't close this accounts) 2 account which lost 80$ would get a 15% cashback bonus (12$) with 3x wager. In our casino minimum weekly loss for cashback is 70$, that is why bonus abuser decided to play with 80$ per round.

6. Unfortunately, first 2 trio finished their plans successfully and cashed out, but not the third. Our security department blocked all 3 account right after they finished the gaming round in roulette. Below you can see screenshots of profiles of the last 3 accounts and their 80$ bets.

7. We confiscated all money (240$) and closed 9 accounts.

P.S. You can think that ZERO on roulette does not fit into abusers plan. But with 15% cashback and freespins bonuses expected value is much more for abuser, than the casino, even if zero will fall more often than expected by maths.

Inactive user
Posted on December 6, 2016

1. I did not use the free bonus of rotation of the rotation for the game. I did not activate them. I did not get cash bey or other bonuses. I just played on my personal funds and all.
2. I can not understand what I am accusing the casino. What these screenshots? Evidence that other people are playing casino? What does it mean to me? According to the rules of the casino one person can create one account. I have 1 account, I play with one PC. What exactly am I broke? For that you have blocked me? Casino spokesman puts me obineniya anything they do not eat. So it is possible to ban any user. My requirement remains in force - give me back my deposit of $ 80 and win $ 160.

Posted on December 6, 2016

Dear TTR Casino,

Please refrain from using inappropriate epithets from now on.

Can you please send all evidence directly to the AskGamblers Complaint Team to suppor­[email protected]­skg­amb­ler­ so we can examine them.

Thank you for your cooperation.

Posted on December 7, 2016

Hi again, AskGamblers team.

We've sent all evidence by e-mail. Thank you.

Posted on December 7, 2016

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf TTR Casino management that player violated their Terms&Conditions and more specifically the quoted rule below by creating multiple accounts.

"Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.

All bonuses are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc), IP, and shared computer, e.g. public library or workplace."

Based on the above we consider player's complaint as invalid and it is being rejected.

The complaint is now officially closed.

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