Complaint #10 Cleos Vip Room

Cleo's VIP Room-Pay Processor Problem-30day Delay so far...when fixed?

By Marquello

12 years ago

Message on forum

Cash in Requests

#Transaction ID Amount Date (GMT-5) Status Action Press the x boton in order to cancel your payout request. Your credits will be returned to your game chips balance.

600302 400.0 2013-10-18 19:19:50.0 Requested

(sorry do not know how to screen print-hope the above is sufficient)

Good Day-

I am having trouble getting any steadfast information from cleos vip room regarding the status of my pay-out check. I requested a cash out of 400 dollars on 10/18/2013. They confirmed via email receipt of their required documentation from myself on 10/22/2013 and also assured me it was correct and if they found issue, would let me know.

As of today, 11/18/2013, pay-out still in "Requested" staus in Cleo cashier detail and other than contact initiated by me, 30 days have elapsed without a word from Cleos. I am feeling extremely frustrated.

I have been in contact with cleos vip live support many times over the past month. During first live support chat, was told once all documentation was recieved, check would be processed in 10 to 14 business days.

All subsequent conversations with live support provided the same general vague explanation of their 'unforseen and ongoing problems with payment/check processing'. They were unable, or perhaps uniwlling, to give me any concrete info as to their progress to correct their issues or as to when I would be paid; each of three weeks was told "it would NOT be until next week' or "soon" that I could expect my pay-out and my verification that processing was complete and check is on the way would come in form an email with tracking number information. I have a sneaking feeling I may not get any pay-out the way things have been going so far and wonder if I have been decieved by this casino I have deposited here many times and enjoy their gaming for many months now.

Is there anyone else out there that is currently experiencing this type of thing with Cleos? ? I dont know what i should do to resolve this problem. Live Customer support are prompt and friendly, however, unable to provide answers to my specific questions so I know what is happening. Is this casino ligitimate enterprise? I am beginning to wonder and I hope we are able to resolve soon Can you Help?! Thank You for your time

Disputed Casino Cleos Vip Room

Reason Delayed payment

Discussion

Cleos Vip Room

• Representative

12 years ago

Dear Askgamblers,

As stated by the customer, payment was executed immediately to the player's Paytoo account. Once the player fulfills Paytoo's verification requirements, no problem should arise when withdrawing the money.

Regards,

Cleos VIP Room

Marquello

12 years ago

Well, no check was sent due to Cleos transition to "PayToo" which is a mobile E-wallet payment processor service...their niche is usage of primarily cell phones for transaction processing which I do not have a smartphone to participate with.

After confirmed check was ready, received another email 11/20/2013 explaining of a "problem" processing check, that it was NOT on it's way, and that they are providing a new pay processor and if I sign up for "PayToo" my payout will be available as soon as I give Cleos my PayToo Reg #. They credited my PayToo account with funds promptly. so, technically, Cleos has paid out my $400.

PayToo is not very easy to use and for each level of personal/financial info "verification" they require for one to withdraw (transfer) may take up to 3 business days process and there are fees to withdraw as well.

So, although doesn't look like I will actually have the payout in my hand any time soon, (could be another week according to PayToo), Cleos has fullfilled obligation. In my opinion, it feels like I am just being passed along to the next level and I still feel as if I will end up getting ripped in the end. I will not do much if any transacting with Cleos VIP Room in the future.

Cleos Vip Room

• Representative

12 years ago

Dear askgamblers,

We are following this case closely in order to ensure the player receives his prize correctly.

Regards,

Cleos VIP Room

Marquello

12 years ago

Received an email confirmation from Cleos today, 11/18/2013, that payment has been approved and I am to expect arrival in 5 to 12 working days. I am thrilled to have this information and will verify its arrival here when I receive check.