Cash in Requests
#Transaction ID Amount Date (GMT-5) Status Action Press the x boton in order to cancel your payout request. Your credits will be returned to your game chips balance.
600302 400.0 2013-10-18 19:19:50.0 Requested
(sorry do not know how to screen print-hope the above is sufficient)
I am having trouble getting any steadfast information from cleos vip room regarding the status of my pay-out check. I requested a cash out of 400 dollars on 10/18/2013. They confirmed via email receipt of their required documentation from myself on 10/22/2013 and also assured me it was correct and if they found issue, would let me know.
As of today, 11/18/2013, pay-out still in "Requested" staus in Cleo cashier detail and other than contact initiated by me, 30 days have elapsed without a word from Cleos. I am feeling extremely frustrated.
I have been in contact with cleos vip live support many times over the past month. During first live support chat, was told once all documentation was recieved, check would be processed in 10 to 14 business days.
All subsequent conversations with live support provided the same general vague explanation of their 'unforseen and ongoing problems with payment/check processing'. They were unable, or perhaps uniwlling, to give me any concrete info as to their progress to correct their issues or as to when I would be paid; each of three weeks was told "it would NOT be until next week' or "soon" that I could expect my pay-out and my verification that processing was complete and check is on the way would come in form an email with tracking number information. I have a sneaking feeling I may not get any pay-out the way things have been going so far and wonder if I have been decieved by this casino I have deposited here many times and enjoy their gaming for many months now.
Is there anyone else out there that is currently experiencing this type of thing with Cleos? ? I dont know what i should do to resolve this problem. Live Customer support are prompt and friendly, however, unable to provide answers to my specific questions so I know what is happening. Is this casino ligitimate enterprise? I am beginning to wonder and I hope we are able to resolve soon Can you Help?! Thank You for your time